16 Oct
Network Engineer-Local Candidates only
Vacancy expired!
- The Network Engineer have specialized in one or more vertical technology disciplines, but are also versed in other IT service delivery technologies supported by the NOC.
- The Network Engineer perform testing, analysis and restoration of failed production services to customers and users.
- When new technologies and/or IT Services are added to the environment, the engineers are responsible for creating acceptance criteria and testing new service/technology supported by the NOC.
- A primary function of this position is to monitor and sustain the SLAs (Service Level Agreements) as well as the growth and capacity planning aspects of the IT services.
- Network Engineers provide support to the NOC Tier 2 and Tier 1 Analysts.
- They assist in customer service status calls and with other communication such as notifications and escalations.
- Network Engineer are responsible for:
- Resolving service-impacting events/incidents
- Escalating incidents to the NOC Manager/Director when necessary
- Onboard new customers into the NOC environment
- Engaging support of Tier 3 Engineers when necessary
- Monitor ongoing operations and IT service infrastructure performance with applications set to anticipate IT service problems.
- Interpret console messages and perform required actions.
- Perform IT service problem isolation and determination
- Respond to problems that are escalated by NOC Tier 1 Engineers
- Initiate corrective action within scope of knowledge and authority.
- Implement network bypass/recovery/backup procedures as required.
- Maintain knowledge of technology used by the NOC, as well as new technologies that may be used by the NOC in the future.
- Create criteria for acceptance of IT services and/or managed elements, by NOC, for proactive monitoring and management.
- Validation of new IT services and/or managed elements in the IT environment.
- Acceptance/ coordination of new IT services and/or managed elements in the IT infrastructure.
- Use and invoke network diagnostic tools.
- Use and provide input to database(s) for problem and inventory control.
- Perform testing and maintenance activities of the network, as required.
- Serve as the customer interface for scheduling network changes and coordinating the Change Management process with the customer.
- Reporting network operational status by gathering, prioritizing information; managing projects.
- Manage and maintain Solarwinds monitoring software
- Proficient in IT infrastructure technologies:
- Routers, Switches, WAN, LAN, VoIP, Telecomm, and other internetworking technologies.
- Windows and UNIX based servers; Windows 2000, Solaris, AIX.
- Three (3) to five (5) years of internetworking experience with Windows / UNIX based systems, routers and Ethernet switches.
- Three (3) to five (5) years of experience with WAN technologies; specifically ATM, Frame Relay and MPLS.
- Familiarity with telephony, including Voice, Video and collaboration technologies.
- Thorough understanding of TCP/IP concepts, addressing, routing protocols such as BGP,OSPF, EIGRP and transport protocols (UDP and TCP).
- Proficient in the use of network management tools, primarily for fault management purposes.
- Complete understanding of escalation, incident management and change management processes and procedures of the NOC.
- Understands network performance analysis and capacity planning best practices.
- Proficient in the operation and use of sophisticated diagnostic tools (i.e. Sniffer, RMON tools, etc.).
- Understands vendor and industry standards and procedures for their respective technical specialty.
- Able to provide technical leadership to less experienced personnel either individually or as part of a team.
- Strong knowledge and experience in SSL, IPsec VPN concepts with multi-vendor products such as Cisco, Juniper etc.,
- Possess good communication and interpersonal skills
- Knowledge in VoIP protocols such as MGoogle Cloud Platform, H323, ISDN, PRI and SIP is a plus.
- Certifications:: Cisco CCNA or Greater
Vacancy expired!