Systems Administrator
Vacancy expired!
Systems Administrator Please send all resume inquires to Shaylee Reichardt at sereichardt@apexsystems.com Location(s): San Jose, CA & Boston, MA Clearance: Candidates must be able obtain and/or maintain a Department of Homeland Security EOD clearance as a condition of employmentDescription: This position will provide Tier I/II on-site support for integrated hardware and software; local infrastructure deployment services; respond to end user requests; provide IT-related remote support. The Systems Engineer reports to a Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity and end-users in a Service Desk supported Tier II environment. This role will include, but will not be limited to the following responsibilities:
- Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
- Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
- Provide support of mobile and wireless devices to include smartphones, tablets and hotspots.
- Assist in testing, applying and maintaining server configurations and related security patches.
- Assist in maintaining and checking the health of systems and backups to include restore testing.
- Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
- Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
- Associate Degree or equivalent experience.
- 2 years of IT-related support experience, preferably in a helpdesk or customer support role.
Vacancy expired!