Store Supervisor - ASPENX
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Job Description
SummaryThe Store Supervisor assists the ASPENX Store Manager in the operation of the ASPENX store. As a team, the manager and Store Supervisor are responsible for providing exceptional customer service and a positive, safe and productive work environment for store employees while striving to meet sales and profitability goals. The Store Supervisor has primary responsibility for store presentation, product inventory and maintenance of the rental fleet. The secondary responsibility is taking on all aspects of the store operation on days, shifts or times when the manager is not present.Essential Job Functions Maintains a fun, safe, energetic Aspen ski/snowboard lifestyle ambiance in the store Assists sales associates in completing difficult sales Listens to customer complaints, examines returned merchandise and resolves problems to restore and promote excellent customer service and public relations Assists manager in supervising and coordinating activities of store employees, including but not limited to scheduling, assigning duties and overseeing job performance Trains and coaches employees in product knowledge, store policies, department procedures and job duties Coaches product knowledge to the staff to ensure all guests receive the right product for their ability level, interest or need Performs, or assists manager in performing safety training and documentation Assists manager with payroll timekeeping, ensuring timely and accurate pay for all employees Assists manager in interviewing and hiring new employees Responsible for merchandising, displaying, fronting and restocking of the retail and/or rental space in conjunction with Merchandising and Buying teams Maintains a finely tuned rental fleet and retail inventory, guaranteeing that all sizes of product are available Proficient with all levels of retail and rental Point of Sale systems Helps the store manager with daily operations and with striving to meet stated objectives in sales, profitability and expense management Responsible for the correct processing of potential liability issues: documentation, equipment testing, follow-up with legal department, etc. Responsible for re-ordering rental and/or retail product from the warehouse Records delivery of merchandise, compares record with merchandise ordered and enters discrepancies in order to control costs and maintain correct inventory levels Inspects merchandise to ensure it is correctly priced and displayed Responsible for the correct processing of warrantee items and damaged goods Makes product recommendations to Buying team Performs opening and closing duties of the store Enforces loss prevention policies and procedures Prepares store for end-of-season product inventory and assists with actual scanning/counting during inventoryCompetenciesTo perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members. Leadership - Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Gives appropriate recognition to others; Displays passion and optimism. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Continually works to improve supervisory skills.Qualifications
2 years of experience of working in a retail operation required Experience in recreation or winter sports industry preferred Excellent customer service skills Ability to maintain a customer-focused environment Basic math and Excel skills Able to work collaboratively as part of a team Willing to work a flexible schedule of days, evenings, weekends, and holidays. Able to stand for an 8-hour + shift Familiarity with Resort Technology Partners (RTP), Counterpoint and/or Kronos software a plus Supervisory experience preferred Must be certified or able to become certified in ski binding torque testing and DIN settings High School diploma or equivalent required College degree preferred Knowledge of Spanish or Portuguese preferred
Additional Information
Supervision Given and ReceivedGiven: Exercises general supervision over AspenX Staff. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Received: Works under limited supervision of AspenX General Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.Work Environment and Physical Demands Ability to be on your feet, kneel and bend for extended periods of time Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistanceThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The physical demands described here are representative of those thatmust be metby an employee to successfully perform the essential functions of this job. Reasonable accommodationsmay be madeto enable individuals with disabilities to perform the essential functions.
This job descriptionis designedto indicate the general nature and level of work. Itis not designedto contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company /The Little Nell /Limelight Hotelis an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visitaspensnowmass.com/jobs/benefits
As of November 15 2021, Aspen Skiing Company, The Little Nell, and The Limelight Hotels will require all active employees to be fully vaccinated in the workplace. Read more about this policy via our employee safety page here
Vacancy expired!