17 Oct
Front Desk Agent - Limelight Snowmass
Colorado, Snowmassvillage , 81615 Snowmassvillage USA

Vacancy expired!

Job Description

SummaryThe front desk agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests.

Essential Job FunctionsWelcome guests upon their arrival and assign roomsProvide information about the hotel, available rooms, rates, and amenitiesRespond to guests’ complaints in a timely and professional mannerSelect and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their roomsCoordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needsReceive payment from and check out hotel guests Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check outCreate unique baskets or special amenities for special guests Accept reservations, changes, and cancellations Recommend restaurants and activities to guests Make change, post charges, reconcile daily work, and make depositsCommunicate with guests and coworkers in a friendly, courteous, and professional mannerOther duties as assigned

Qualifications

Qualifications Must be at least 18 years of age High School Diploma or high school equivalent preferred 1 year of customer / guest experience preferred

Additional Information

Supervision Given and ReceivedSupervision Given: This position has no supervisory responsibilities.Supervision Received: Works under direct supervision of Front Desk Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and physical demands Ability to be on your feet, kneel and bend for extended periods of time. Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces. Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance.

The physical demands described here are representative of those thatmust be metby an employee to successfully perform the essential functions of this job.  Reasonable accommodationsmay be madeto enable individuals with disabilities to perform the essential functions.    

This job descriptionis designedto indicate the general nature and level of work. Itis not designedto contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company /The Little Nell /Limelight Hotelis an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visitaspensnowmass.com/jobs/benefits

As of November 15 2021, Aspen Skiing Company, The Little Nell, and The Limelight Hotels will require all active employees to be fully vaccinated in the workplace. Read more about this policy via our employee safety page here

Vacancy expired!


Report job