18 Oct
Support Specialist
Colorado, Highlandsranch , 80126 Highlandsranch USA

Vacancy expired!

Bridgeview is currently seeking a Support Specialist for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.

TITLE: Support Specialist

LOCATION: Onsite support for Park Meadows/Highlands Ranch, Lone Tree, and Castle Rock

COMPENSATION: $23-$27/hr W2

BENEFITS & PERKS: Medical, Dental & Vision insurance; 4% match on 401K, Life & LTD Insurance, and Employee Perks (more detail below)

OVERVIEW:The Support Specialist is responsible for a variety of support efforts related to desktop hardware, operating systems, and applications. This is a go-to position for assisting users in efficient use of provided hardware and software, resolving any technical issues, document workflow improvement suggestions, and convey feedback to other teams to test and further advance the products.

HOW YOU WILL MAKE AN IMPACT:The following examples are illustrative only and are not intended to be all inclusive. The specific technologies and functions change over time yet remain within the core purpose and function of a Support Specialist.
  • Answer incoming technical support requests via phone calls, electronic tickets, walk-ups, and emails in an effective, efficient, and friendly manner. Taking ownership of reported incidents and problems, maintaining consistent communications and ensuring resolution. This requires high attention to detail and documentation.
  • Maintain a high level of customer service at all times, resulting in a positive, productive experience for the users.
  • Provide computer, peripheral, process, and application support to customers by phone and in person. Diagnose and resolve technical hardware and software problems using multiple troubleshooting techniques and all available resources.
  • Work with users and senior Support Specialists and other member of IT to provide the appropriate services to streamline delivery.
  • Assist with imaging and maintaining computer builds using SCCM and other tools.
  • Participates in root cause analysis efforts and implements resolutions recommended by senior team members.
  • Assist users to gain skills and capabilities needed to get the most out of a wide range of standard software tools through individual mentoring and access to online resources.
  • Required to participate in On-Call rotation as needed
  • Responsible for continuous self-improvement through mentoring, self-study, and organized training.
  • May perform other duties as assigned.

EDUCATION and/or EXPERIENCE: A high school diploma or GED supplemented by one year of computer related education. Minimum of 1 year of work experience in a customer service setting, preference given to Helpdesk experience.

KNOWLEDGE: Professional experience in support of a Windows Enterprise environment. This experience should include basic support of email and Office Suite of applications within Office 365, support for Windows 10 in an enterprise environment, hardware break/fix and working knowledge of Apple Mobile devices (iPhone and iPad) preferred. Strong experience in customer support is crucial to the success of any candidate in this role.

CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a valid drivers license and insurance policy to drive county vehicles. A+ certificate preferred but not required. The employee would be expected to aggressively seek and attain certification.

ABOUT BRIDGEVIEWFounded in 2005, BridgeView provides exceptional technology consulting, project augmentation, and placement services that help organizations and technologists achieve their goals. Our ability to evolve with the market and quickly adapt to client environments makes us a unique alternative to the status quo. It’s why we’ve achieved constant growth since the day we opened our doors, attracting well-known companies and expert talent. With a home base in downtown Denver and a team that embodies a work hard, play hard attitude, BridgeView is a personable but professional partner to you. We’ve won awards and we’ve had great success, but nothing is more rewarding than forming genuine connections with business leaders and technologists. Apply for the above role or sign up for job alerts at https://www.bridgeviewit.com/job-alerts/.

BENEFITS
  • Medical: Provided by Aetna
  • Dental: Provided by Aetna
  • Vision: Provided by VSP
  • 401K: Provided by Voya Financial – 4% match, 100% vested from start
  • Life Insurance & Long-Term Disability
  • ADP TotalChoice: Voluntary Benefits managed by Mercer, such as the following: Short Term Disability, Accident Insurance, Auto Insurance, Accidental Death & Dismemberment (AD&D), Voluntary Term Life Insurance, Homeowners/Renters Insurance, Pet Care Coverage & Pet Insurance
  • Employee Perks, ADP Personal Discounts: great discounts through thousands of vendors (Nike, Target, Home Depot, etc.)

Vacancy expired!

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