18 Oct
Senior Technical Support Analyst (CSO Coverage)
Colorado, Highlandsranch 00000 Highlandsranch USA

Vacancy expired!

Job Description

The Sr. Technical Support Analyst is responsible to fully support the Visa Clearing and Settlement Platform and Core System and Applications in a multi-data center environment. The daily duties would include, extensive research, troubleshooting and problem resolution. In addition, you must be a team player, and possess excellent communication skills. You must have the ability to multitask, and prioritize those issues that need immediate attention.

Essential Functions:

  • Proactive analysis of the Visa complex core systems and applications to detect potential problems. When necessary makes preventive corrections.
  • Work closely with the Engineering/Development groups to implement long-term corrective measures and offer solutions where applicable.
  • Responsible for second-level problem determination and recovery of the Visa’s Core applications, operating system, and services.
  • Working with large server (IBM mainframe) and Tandem Non- stop technologies and architectures in a complex, heterogeneous systems environment.
  • Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.
  • Analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups.
  • Technical staff member with general hardware/software system configuration and troubleshooting skills. Includes (but is not limited to) Distributed Operating systems, MVS Systems, ESP Scheduling, OPS MVS(REXX/CLIST) Management, and OFD Tandem Support.
  • Demonstrated strong ability in resolving routine problems with(JCL, Job abend,Job Schedules, and Rexx/Clist script errors) within technical areas of responsibility, following documented handling procedures.
  • Uses sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa’s business or client service level agreements.
  • Responsible for enhancements, configuration changes, apply application patches or fixes for variousmonitoring productssuch as:ESP, Netmaster, OPS/MVS(REXX/CLIST), JCL/PROC in relation to job abend resolution.

Qualifications

Basic Qualifications 5 years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhDPreferred Qualifications: 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Extensive knowledge of MVS OS/390, C:D, FTP, SFTP, SDSF, Solve (Netmaster), CA-ESP(scheduling package), TSO & TPX, JCL, Sysview, Tandem, C1 Endeavor, Data Express, Prognosis, Netcool Alerting Tool, REXX/CLIST, application support, and Remedy reporting tool. Working / practical knowledge of the Unix, Linux, Windows & Tandem environments. Working knowledge of CICS, DB2, MQ Channel, and tape processing. Experience with large server (IBM mainframe) technologies and architectures in a complex, heterogeneous systems environment. Subject matter expertise in REXX, OPS/MVS, Systems State Manager, Windows, Tivoli, Network & ESP scheduling. Run Ad hoc scripts against Tandem database for problem resolution or customer metrics. Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups. Experience in working with various technical teams which include application support, development and engineering teams. Strong understanding in Incident, Problem and Change management per the ITIL process.Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Additional Information

Work Hours:

  • Shift work, 12 hours shifts, Days,on a rotating basis.
  • Required to work OT as requested.
  • This is an operational department therefore you will be required to work weekends and over the holiday periods as requested or scheduled.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Vacancy expired!

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