Service Manager

SUMMARYClient Services provides stock plan administration services for clients of ETRADE Corporate Services. This department, which is divided into 4 distinct segments: Large, Mid, Emerging and Private; assist corporations who either choose to outsource this critical function or elect to maintain administrative responsibilities within their corporation.The Equity Compensation professional is responsible for providing comprehensive service and support to an assigned book of clients. This includes using Equity Edge Online and various other tools to maintain stock plan records, and support all accounting, financial reporting and associated compliance requirements. Candidates for the Equity Compensation positions will possess the following qualities:Ability to make decisions to resolve client issues and concerns

Ability to develop and maintain client relationships

Ability to participate in sales presentations and identify sales opportunities

RESPONSIBILITIESAssociates will apply a high-level of equity compensation expertise to proactively manage an assigned base of Corporate Clients, acting as a Client advocate and partner, delivering a high-level of stock plan administration services

Day to day activities will include, but is not limited to:

o Updating Equity Edge and Stock Plans on a daily basis based upon data updates received from assigned Clients (e.g. new hires, terminations, etc.), participant transactions, etc.

o Ensuring all participant stock plan transactions are correctly processed and settled in a timely manner (ESPP Purchases, ESPP sales, Option Exercises, SWAPS, Reloads, Option Grants etc.)

o Surveys and tracking of Disqualifying Dispositions

o Valuation Reporting, Section 16 Insider Reporting & Client-specific custom processes (e.g. custom reports, scripts, etc.)

o Monthly balancing of Client plans

o Managing Client inquiries and requests in a timely and professional manner

o Knowledge of data flows between interfacing systems

o Coordinating with various teams (e.g. Operations, Account Management, Product Development, etc.) to deliver industry leading solutions for Equity Compensation Support Services

At least 2 - 5 years of equity compensation administration and prior B2B experience

Ability to manage moderate level of assigned clients (number and/or complexity)

Knowledge of the brokerage industry

Experience with global equity plans, complex plans such as restricted stock units/awards, swaps/reloads, performance vesting/awards,

Project Management skills

Passed department CEE exam (within 3 months of hiring)

CEP Designation (designation must be obtained within Corporate Services Group’s policy)

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet)Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). Salary range for the position:/$65,000 - 75,000/yr. /The successful candidate may be eligible for an annual discretionary incentive compensation award. Morgan Stanley/ETRADE offers a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/to learn more about the opportunities.#etradeJob: Corporate Services Title: Service Manager Location: Colorado-Denver Requisition ID: 3178416