20 Oct
Manager - Video Systems Operations
Vacancy expired!
- Lead a group of highly competent engineers and assist them with their daily administrative tasks such as completing tickets, removing obstacles and escalating for them
- Support the engineering staff to be more productive and successful thru direct involvement
- Direct and manage process improvement programs for video operations and ensure consistent operational procedures
- Liaison between Product, Software Engineering, Video Operations, Advanced Engineering and Technology services
- Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.
- Manage relationships with vendors
- Provide Engineering support and direction for new or existing technologies and current operations initiatives. This includes hands on engineering work, on call and outage mitigation and remediation.
- Actively contribute to reducing the mean time resolution of all SI events.
- Assist in management and execution of products and projects driven by video product and engineering
- Ensure that all engineers have an active development plan and are progressing in their skill sets.
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Ensure adherence to company TQA policies.
- Bachelor's degree in Engineering, Computer Science, or related field, and/or equivalent work experience
- Minimum of eight (8) years of engineering work experience
- Minimum seven (7) years experience in Video Control and DAC Systems
- Minimum of three (3) years of direct supervision experience
- Strong ability to handle multiple projects and tasks - context switching
- Demonstrated ability to direct a team of highly function engineers and managers.
- Must be able to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned.
- Intermediate knowledge of IP Multi-cast
- Advanced knowledge/operational background as either a team member of another Operations Center, NOC or Computer Operator
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- SCTE/BCTE certification or equivalent industry and/or vendor specific certifications and training
- MBA or MS degree
Vacancy expired!