Help Desk Support Spec I

If interested and qualified for this position, please apply or send a resume to Zaynah Draper, Government Services Recruiter at APEX SYSTEMS at zdraper@apexsystems.coDescription: The Helpdesk for a Department of Defense contract in Broomfield, CO has an opening for a Helpdesk Specialist. This is a shift work position and the successful candidate must be flexible in days and hours worked. This position requires the ability to obtain a DoD Secret security Security + and ITIL V3 Foundations certifications must be obtained within 30 days REQUIRED EDUCATION: High school education or equivalent and 2+ years of technical experience. Associates Degree and 1 year of related experience preferred. This position requires the ability to obtain a DoD Secret security clearance. REQUIRED SKILLS: Comprehensive knowledge in the use of personal computers. Proven ability in the use of all pertinent software applications. Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. Must demonstrate customer service, leadership and team skills. Experience in desktop and networking support, IT concepts and help desk software. Proficient? with MS Windows and Office, VPN / Remote access, and anti-virus software. Must be able to think logically and act decisively in critical situations. Ability to distinguish between different types of issue and select the correct source for solution. Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool. Works on assignments that are semi-routine in nature. Interact? s daily with supervisor, peer groups, and customers. Interaction normally involves exchange or presentation of factual information. DESIRED SKILLS: Active Directory, Anti-virus, VPN, Avaya, Novell, web support and development. Security Clearance Required: SECRET GLC Requirements: NoRole: Help Desk Support Spec I Location: Broomfield, CO Duration:6 Months Must be able to work in a 24/7/365 Skills: • Comprehensive knowledge in the use of personal computers. • Proven ability in the use of all pertinent software applications • Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports. • Must demonstrate customer service, leadership and team skills. • Experience in desktop and networking support, IT concepts and help desk software. • Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software. Required Skills: • Must have or be willing to obtain a Security+ certification within 30 days of employment• This position requires the ability to obtain a DoD Secret security clearance (Interim to start)EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.