User Experience Specialist 4

Location: Englewood, CO Description: Our client is currently seeking a User Experience Specialist 4 User Experience Specialist 4 Duration: 9+ months Work Location: Englewood, CO Job Description: Partners with project teams to create effective, usable and satisfying user experiences with information technology. Oversees user-centered design activities that actively involve users throughout all phases of a project to ensure product usability. Guides or conducts user research through interviews, field studies and surveys. Oversees the definition of complex user requirements and usability goals. Oversees the creation of user interaction design alternatives for complex requirements and conveys designs by building prototypes. Leads or conducts usability tests, heuristic evaluations or other reviews to evaluate the efficiency and effectiveness of the designs. Leads or conducts the diagnosis and analysis of complex usability issues and refines designs or recommends changes. PROJECT/SKILLS What are the Top 3-5 Skills Required to perform this role/job - Familiar with customer journey mapping - Design Thinking - Supporting a Customer Success and/or Customer Support in a CX Role - Customer and/or user research experience for software solutions - CX digital metrics (behavioural, customer effort score, customer satisfaction) - Self-starter - building CX capability in new business area Preferred: - Service Design - User/usability testing - UX interaction design - Agile software development For More please reach: vvarshney@judge.comContact: vvarshney@judge.comThis job and many more are available through The Judge Group. Find us on the web at www.judge.com