21 Oct
Systems Engineer II - APO Support Center
Colorado, Greenwoodvillage , 80110 Greenwoodvillage USA

Vacancy expired!

JOB SCOPEResponsible for primary troubleshooting and analysis of application and related issues in order to maintain the operational life-cycle of systems engineering activities of high-quality, scalable solutions. Recognition of alarms and ability to follow established process to resolve or mitigate, and engage associated vertical teams as needed. Responsible for communicating with internal and external APO teams effectively and efficiently inside and outside of normal business hours.

DUTIES AND RESPONSIBILITIES
  • Advanced communication / presentation skills in verbal & written forms.
  • Intermediate skills in methodical, logical & process driven troubleshooting of platforms, systems & architectures.
  • Demonstrate the ability to develop business relationships with internal partners.
  • Fundamental ability to follow documentation in performance of run books & MOPs.
  • Intermediate knowledge of APO applications.
  • Demonstrated ability to perform triage & repair work accurately & repeatedly by following written response documentation.
  • Intermediate system failure event management capabilities including the ability to effectively participate in and lead a telephone bridge and the ability to lead collaborative triage and repair activities.
  • Intermediate knowledge of NetOps & open source tools & ticketing platforms, such as CARS, Jenkins, Granite, NetCool.
  • Knowledge in communication and documentation application such as MS Office Suite (Outlood, Excel, Word) and Chalk

BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field and / or equivalent work experience
  • Minimum three (3) years of experience with troubleshooting tools (i.e tcpdump, traceroute) and system monitoring applications
  • Minimum one (1) year of experience working with communication & documentation applications such as MS Office Suite (Outlook, Excel, Word, Visio), & Chalk.
  • Must be ale to work the following schedule: Sunday-Wednesday 5:45AM-4:15PM.

ADDITIONAL JOB QUALIFICATIONS
  • Ability to interpret alarms and associate issues with existing troubleshooting processes
  • Minimum of one of the following Specialized Certifications or Advanced Training in: VMWare, IP Networking, Linux/Unix, Splunk, Cloud compute/storage, A+, Network+, MTA, provisioning automation, scripting, MCSA

PREFERRED QUALIFICATIONS
  • Intermediate skills in methodical, logical & process driven troubleshooting of platforms, systems & architectures. Active participant on outage bridges.
  • Demonstrate the ability to develop business relationships with internal partners.
  • Intermediate knowledge of APO applications.
  • Minimum of one of the following Specialized Certifications or Advanced Training in: VMWare, IP Networking, Linux/Unix, Splunk, Cloud compute/storage, A+, Network+, MTA, provisioning automation, scripting, MCSA

WORKING CONDITIONS
  • Office Environment
ISY340-APO 291775 291775BR Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.The pay for this position has a minimum of $73,100.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Vacancy expired!

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