21 Oct
Sr. Manager, DOCSIS Operations
Vacancy expired!
- Actively leads and manages team in automation, systems, and tools, for DOCSIS Operations.
- Actively and consistently leads all efforts to simplify and enhance the customer experience.
- Develops a disciplined, detailed, structured team, and assist with developing their direct reports to drive a high-performance culture and environment.
- Oversees designated operations which include all DOCSIS and OLT CPE devices to ensure unparalleled customer experience.
- Provides engineering support and direction for new or existing technologies and current operational initiatives.
- Evaluates and consults with Corporate, Regional and KMA levels of leadership regarding DOCSIS Solutions & Services.
- Directs quality control programs to ensure consistent operational procedures for the DOCSIS solutions.
- Supports capital budget process for the DOCSIS services and solutions, execute approved budget plan.
- Ensures current procedures and tests are performed in accordance with Charter Policy and Procedures.
- Ensures adherence to company NCM policies and other related Engineering standards.
- Leads and participates in succession planning.
- Performs other duties as requested.
- Bachelor's degree in engineering or related field or equivalent work experience.
- Minimum seven (7) years Engineering experience.
- Minimum five (5) years Management experience.
- Minimum two (2) years Project management experience.
- Advanced knowledge of DOCSIS Solutions, CCAP, and other developing standards.
- Advanced knowledge of DOCSIS Modulation profiles, TFTP, TOD, CM files, and other related provisioning elements.
- Ability to handle multiple projects, tasks, make decisions, and solve problems while working under pressure, as well as supervise and motivate others.
- Proficient in using personal computer and software applications.
- Working knowledge in Linux based servers, SQL databases, and APIs.
- Working knowledge of some, or all, of the following: Python, Perl, PHP, JS, HTML, and their best practices.
- Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.), as well as (NCTI, SCTE, BCT/E).
- Knowledge of company products and services.
- Office environment
- Exposure to moderate noise levels
- Travel as required
Vacancy expired!