Hotel Front Desk Agent - Year Round - Full Time - $18/hr
Vacancy expired!
Answer incoming telephone calls and operate a telephone switchboard proficiently
Answer general information inquiries, email requests and book entire vacation packages for guests of the Steamboat Grand. Reservations packages may include air, lodging, lifts, activities, and travel insurance.
Learn how to operate a reservation booking system as well as a property management system (PMS), Springer Miller Systems
Perform the Check-In and Check-Out process for guests at Hotel Front Desk
Learn various room types and make changes to reservations accordingly
Handle group & conference reservation requests whenever necessary
Book reservations for walk-in guests and provide information to guests about our resort and community
Coordinate and facilitate guest needs and issues on a consistent basis
Display proficiency to multi-task between various computer applications
Perform other administrative duties, upon request
Be part of a team that strives for exceptional sales performance, guest service and call quality
Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporations’ Service Excellence Standards
Maintain a neat, clean and professional appearance Minimum skills, experience, education and ability required for this job:
Background in front desk, reservations, sales and/or the hospitality industry required
Computer experience required with a specialization in a reservations or property management systems and Microsoft Office
Excellent communication skills and strong attention to detail
Friendly, professional, positive and enthusiastic attitude required
Self-motivated and dependable individual who will seek out additional tasks and duties during slower times
Excellent sales and customer service skills are preferred
Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements Physical Requirements:
Must read, write and communicate verbally in English in a clear and professional manner
Must use a telephone headset for extended periods of time
Expected to sit and input data into the computer while listening/talking to guests for extended periods of time
Comfortable working in a noisy (vocal) environment Miscellaneous information:
Agents are scheduled for 32-40 hours per week depending on variable business levels.
Will be asked to cover shifts including early mornings, evenings, weekends and holidays.
Employment for this job is contingent upon the successful completion of a background check.
Pursuant to county and/or state orders and company policies, every employee is required to self-monitor for COVID-19 symptoms, practice social distancing, wash hands frequently, wear a mask per current guidelines, self-report and call in immediately and stay home if sick and assist with sanitizing and disinfecting work areas. Employees must follow all resort mitigation plans and protocols, which can be found posted on resort buildings and on Beekeeper
The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Steamboat area base hourly pay rate: $18.00 per hour
Steamboat Ski & Resort Corporation is an equal opportunity employerVacancy expired!