Vaccine Verification Administrator (Part-time)

Remote Position

About ThrivePass.

ThrivePass' purpose is to empower employees to thrive. Our holistic benefits suite is designed to support employee wellbeing throughout their lifecycle within an organization.

We value our employees, their contributions and strongly believe in employee development. Everything we do is tied to our CARE values, being: Courageous, Authentic, Resourceful and Excellent. Performance at ThrivePass is measured by embodiment of our CARE values and the accomplishment of quarterly Big 3 goals.

About the Role.

This role will provide stellar customer service to our clients while processing verifications in a timely and accurate manner.

Responsibilities.

Interact directly with users through ticketing solution to answer all inquiries in a timely manner.

Clearly articulate and communicate with internal and external stakeholders.

Responsible for the coordination of timely and effective answers, problem resolution and/or pro-active follow-up.

Identify issues or inefficiencies and follow escalation path for resolution.

Consistently meet and exceed service level agreements (SLAs).

Meet quality standards for claims, calls, file processing and other work

Requirements.

1-2 years’ experience as a Claims Administrator, customer service, phone support or similar field

Ability to understand how to utilize technology and ticketing systems

Ability to identify and provide solutions for client needs

Quick learner and detailed oriented

Strong communication skills, complemented by both excellent verbal and written communication

Knowledge of Microsoft Word and Excel

Pay Range

Part-Time: $15-18/hr

Additional Information

ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate compensation range for this role is $15-$18/hr.