22 Oct
IT Technical Support
Vacancy expired!
- Act as the initial point of contact for all computer and system related service issues, requests, and tasks based on priorities from clients or other employees
- Support the Company’s internal software via email, GoToAssist, and phone.
- Troubleshoot computer and peripheral network connectivity issues.
- New employee account and device setups.
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- Maintaining system functionality by testing and troubleshooting computer components.
- Install, configure, maintain, support, repair, and dispose of computer hardware, printers, desk phones, mobile devices, and similar peripherals.
- Comprehend policies, standards, and follow procedures such as incident, service request, change, asset management, etc.
- Some On-Call after-hours support will be required. Company issued iPhone is provided.
- Excellent written, listening, and verbal communications.
- Possess a professional attitude and work ethic in addition to being well organized and efficient.
- Ability to prioritize and manage several milestones and projects efficiently
- Excellent hands-on IT technical knowledge in Microsoft Windows, Microsoft Office, Microsoft 354, IOS devices, networks, VPN, anti-virus, etc.
- Ability to accept constructive criticism
- Time-management skills and ability to establish reasonable and attainable deadlines for resolution.
- Must possess strong interpersonal, organizational, customer service communications, technical, research, analytical and troubleshooting skills.
- Must be self-motivated, resourceful, and have a strong work ethic.
- Ability to work independently and as part of a team.
- 1-2 Years of hands-on IT Technical support
- Possess or working towards industry specific certification such as CompTIA A+, Network +, Microsoft IT Support, etc.
- Health Insurance (Medical, Dental and Vision)
- Company Paid Lifetime Fitness Gym Membership
- Vacation Time
- Sick Leave
- Catered Lunches
- Trips on the Corporate Jet
- 401K Plan
Vacancy expired!