Help Desk Analyst I

Description Robert Half is looking for a Help Desk Analyst to support local and field users in a growing company. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Louisville, Colorado area and is a short-term contract / temporary opportunity.Key responsibilities- Spot recurring technical issues and deploy solutions to address the root of the problems- Independently investigate and implement solutions to technical issues - Offer IT support for operating systems, productivity software, and a variety of other applications used internally- Help and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - 1+ years of prior experience- Experience with IT support ticketing systems- Familiarity with basic networking concepts- Proven experience in installing and configuring operating systems, networked and local printers, and business applications- Critical thinking, problem solving, ability to work independently- Experience with Web Servers- Solid understanding of Network Operating System- Deep understanding of Windows Desktop Operating System- General familiarity with PC skills- Quality experience with switches- Comprehension of Chromebook- Ethernet experience- Hands-on experience with Spare Parts- Wide ranging experience with Apple OS- Good understanding of Microsoft Windows- Earlier work involving Mac OS- Proficiency in internet- Proven knowledge of Apple Macintosh- Solid understanding of Desktop Operating System- Wi-Fi experience- Data warehousing experience desired- Skills in Chromebook- Previous experience working with Laptop Hardware- Prior experience with Computer Keyboard- Practical knowledge of PC Hardware- Experience with Diagnose Problems- Expertise in Operating System Deployment- Well-founded grasp of Macintosh computers- User administration and bug fixing in a client-server environment Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.