22 Oct
IT Administration Specialist I
Colorado, Coloradosprings , 80901 Coloradosprings USA

Vacancy expired!

IT Administration Specialist Apex Systems is looking for an IT Administration Specialist for one of our large telecommunication clients in Colorado Springs, CO. If interested, please email Mackenzie at mhotan@apexsystems.com with you resume.Description:

  • Competent in supporting enterprise customers and partners in a client systems/workstation environment, including but not limited to desktops, networks, laptops, peripherals, POS systems, and various in store technologies
  • Hardware and Software Management: Online and spare parts inventory control, installation and configuration, management and troubleshooting.
  • Assist with new technology research, testing and pre-purchase evaluations.
  • Assist with system health monitoring, performance analysis, proactive alerting, software upgrades and maintenance, rack space management and warranty repair coordination.
  • Routine system and process monitoring, incident resolution or escalation, outage status tracking and technical library management.
  • Function as a remote liaison to other groups in EIT to assist with project related tasks, reporting and analysis, in-depth troubleshooting of complex IT related incidents, customer relations.
  • Group Policy Administration: Assist with design and implementation of new group policy solutions and continued maintenance.
  • Print Services: Duties include management of Windows print servers and associated print queues.
  • Troubleshooting Skills - Basic level understanding of troubleshooting application (O365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
  • Client Hardware - Ability to diagnose and repair client hardware to include things such as; desktops, laptops, monitors, mice, point of sale systems, client peripherals, mobile devices, printers, docking stations, etc.
  • Networking - Basic understanding of networking technologies to include TCP/IP, Wireless technologies, patch panels, cabling, etc.
  • Travel and Dispatch - up to 90% local travel (break/fix dispatch) may be required
What does a typical day look like? (daily tasks):
  • Provide tier 1 and tier 2 onsite and remote support to resolve Incidents, Problems, and Requests.
  • Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software OS and applications, networked, wireless, phones, headsets, and/or printing systems.
  • Implement, replace, and decommission systems. Provide training on new systems as needed.
  • Managing and working through escalations from inside or outside the EUS organization, including resolution documentation and follow up.
Preferred background/prior work experience:
  • 1 Years IT Related Field Experience Priority soft skills: Able to provide excellent customer service skills in person, in writing, and on the phone
  • Resource will be supporting call centers , retail and business offices in the local area.
EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Vacancy expired!

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