22 Oct
Desktop Support
Colorado, Denver , 80202 Denver USA

Vacancy expired!

Desktop Support ConsultantLocation: Denver CO ,Kermit TXIn this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.Need a strong and senior Desktop Support Lead. He will be responsible for overseeing windows migration activities. Must have 8-10 years of experience in Desktop Support. Excellent communication skillDescription

Work Location
  • Granite Tower
    • 1099 18th St, Denver, CO 80202
  • Kermit Tech Building
    • 830 S. East AveKermit, Tx

    TermsRate $35.

    JD

    Deskside Engineer JD
    • Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration
    • Resolve reported incidents in the software & hardware environment
    • Complete assigned tickets in timely manner within the SLAs
    • Update asset tracking inventory in accordance with work instructions
    • Provision and deploy of Laptops/LAN/Desktops/Monitors/Printers/VoIP telephones and other IT related equipment
    • Provide support services for conference rooms
    • Perform customer support related tasks and special projects as assigned by management
    • Liaise as necessary interdepartmentally to seek resolutions to all reported issues
    • Mentor other Deskside Support Technicians as required

    Problem-solving skills – getting many pieces of hardware and software to work in harmony is an ongoing and challenging task.

    Customer service – Communicating well with “customers” helps the engineer resolve outages quickly and build strong working relationships

    Teaching ability – engineers may need to explain complex technical concepts to nontechnical colleagues and train them to use software and hardware

    Organization skills – whether keeping cable sprawl to a minimum, documenting their work, or prioritizing requests for support, Desktop engineers need to stay organized to keep on top of their tasks.

    Vacancy expired!

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