Field Training Consultant

Job Description

IDQ has an exciting opportunity for a Field Training Consultant to support our west region of the United States. The ideal location for this home based position will be in Denver, Colorado. The Field Training Consultant consults with the operations team of assigned region(s) to determine learning opportunities and obstacles, then suggest appropriate learning and performance solutions to meet the business goals. Increases franchisee profitability through the use of learning tools such as in-restaurant training materials, on-line learning systems, and field-based instructor led training programs. Ensures new franchisee store opening successes in hitting key metrics by establishing, coordinating, and maintaining a field-based training system that teaches fundamental skills in maximizing the operations effectiveness within an appropriate restaurant type. Supports existing franchisee organizations in maximizing their investment in learning solutions to drive the individual performance of their management team and crew.

Key accountabilities include:

• Increase Franchisee profitability through the delivery and support of effective learning solutions within the franchisee community.
• Partner with selected franchisees and their Restaurant Training Specialists (RTS) to conduct in-restaurant training courses that support system growth and transformation. Set up key benchmark guidelines and monitor restaurant standards. Conduct appropriate training and development opportunities to support the RTS personnel within their individual region(s).
• Support system growth plan by managing new franchisee candidates and their personnel through the timely coordination, communication, and monitoring of required training programs prior to opening/transferring of the location.
• Develop, test, monitor and evaluate the expansion of training systems to include Multi-Unit Developers and Territory Operators.
• Deliver/facilitate appropriate instructor-led and virtual training classes to build specific competencies within the franchisee and store manager community.
• Create and disseminate training updates to other ADQ departments: i.e. Transfers, Operations, and Development Operations.
• Create and deliver learning programs on request to local conventions, meetings, or other franchisee requests.
• Coordinate activities of various learning functions both in-restaurant and classroom.

Qualifications

Education/Experience:

• B.A. or B.S. Degree required, or equivalent combination of education and work experience.
• Must have 3 – 5 years of prior restaurant (including experience in executing training solutions) and/or professional training and development experience.
• Strong knowledge of and familiarity with the Restaurant Industry; strong knowledge of restaurant operations.
• Quick service franchise operations experience a plus.

Skills:

• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Demonstrated ability to be a team leader and facilitate effective brainstorming sessions.
• Exceptional written and verbal communication skills, with the ability to articulate to a variety of audiences. Comfortable and skilled at large group presentations.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment
• Well organized with a high attention to detail and accuracy.
• Ability to travel to up to 50% of time without restrictions.
• Ability to work in a restaurant environment.

Additional Information

All your information will be kept confidential according to EEO guidelines. Candidates must be work authorized in the United States without the need for employer sponsorship.