22 Oct
Customer Support Tech
Colorado, Littleton , 80120 Littleton USA

Vacancy expired!

Job Description

  • Provides technical support via telephone, email and chat.
  • Educates customers on the use of Xactware, Inc. products
  • Champions Customer issues from feedback stage through delivery of solution
  • Assists in testing new and enhanced products.
  • Accurately records and maintains incidents in accordance with department standards.
  • Ability to develop new and update existing Disposition Documents.
  • Assists Development and Implementation staff in resolving product issues.
  • Validates and Submit customer defects and enhancements.
  • Participates in department team meetings.
  • Perform Xactimate provisions
  • Perform XactAnalysis provisions
  • Troubleshooting Xactimate/XactAnalysis issues
  • Mobile Manager installs
  • Review event viewer application errors
  • Review NSS and NSSPreProc logs to verify restart of services
  • Fixing sync client errors (QBO, QBD, Sage)
  • Completes all responsibilities as outlined on annual Performance Plan.
  • Completes all special projects and other duties as assigned.
  • Must be able to perform duties with or without reasonable accommodation.

Qualifications

  • High school diploma or equivalent education/experience.
  • 2 plus years of experience in a customer support environment, preferably in a high-tech setting.
  • Excellent communication skills, both written and verbal.
  • Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • Ability to listen effectively and understands the details of a customer’s issue.
  • Other responsibilities assigned by supervisor or manager
  • Expected Salary is$40K - $50K

#LI-UI1

Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice

At Verisk, the health and safety of our people is our number one priority.

Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.

Vacancy expired!


Related jobs

Report job