25 Oct
Help Desk Technician - 800/60/6
Vacancy expired!
- Provide technical support on operational or maintenance aspects of system equipment
- Diagnose mechanical, hardware, software and systems failures, using established procedures
- Perform remote or on-site servicing and/or repair of company products/services
- Collaborate to implement best practice system solutions and process changes.
- Document functional requirements and ROI opportunities. Identify and address root causes of business process problems.
- Design functional solutions that enable process change, continuous improvement and competitive advantage.
- Implement system security controls according to established standards, implement and maintain secure supplier remote access solutions for line of business machines collaborating with Information Security.
- Recommend and implement enhancements to meet business availability needs. Ensure availability and recovery requirements are implemented according to established architectural and design standards.
- Collaborate with customers and IT peers to understand system requirements for performance, recommend enhancements to established standards, implement and conduct tests to ensure acceptable performance thresholds are achieved.
- Analyze, deliver, and maintain client, server and network technology according to business and technical requirements.
- Five years' experience with desktop / server hardware and software installation and support required
- Exceptional oral and written communication, customer service skills and effectively communicate with Executive level staff required
- Display a high sense of urgency, ability to perform under pressure, adaptability and flexibility in a fast-changing environment
- Possess excellent problem-solving abilities, detail-oriented, including analytical, prioritization, and escalation
- Ability to work within the multiple departments internal to IT
- Knowledgeable of Microsoft Operating Systems, Office, Networking, Mobile Devices, and computer hardware
- Basic technical understanding of networking technology (Wi-Fi, switches, LAN, etc.).
- Ability to manage a 4-year technology refresh cycle
- Understanding of desktops, laptops, printers, and other peripherals
- Ability to perform computer imaging
- DHCP, DNS, IP Addressing, Windows Server 2003/2008 administration experience desired.
- VMWare ESX administration experience desired.
- A+ and Network + certification is preferred
- Four-year college degree preferred. Focus on computer science, information systems or a related field desired.
Vacancy expired!