25 Oct
Principal Systems and Services Support Analyst
Vacancy expired!
- Experience Supporting multiple disciplines including Mainframe, Application, and Distributed Systems. These duties include the proactive and reactive identification, isolation, and resolution of incidents in the environment, Change management and code deployment, Incident Management, Request management and execution.
- Experience leading, coordinating and successfully completing technical programs or events.
- Experience monitoring environments and Batch cycle management of end-to-end (web to mainframe) environments exceeding 7000 mips (mf) / 40000 batch jobs / 500 distributed systems
- Experience with Service desk, Incident, Change and Problem Management policies as per ITIL guidelines. Raise issues to appropriate groups and track through to problem resolution and restoration of service.
- Experience with Incident Management to lead discussions to restore service and identify root cause. Recommend and / or develop solutions to prevent the issue from happening again.
- Experience or knowledge in developing and / or deploying applications
- Experience with Mainframe / UNIX / Linux / Windows / VMWARE platforms
- Good understanding of mainframe and Enterprise System components and operations
- Experience using Control-M application and JCL
- Experience with Batch cycle monitoring and triaging
- Mainframe computing functions including TSO, CICS, MVS, DB2 and COBOL programming.
- Mainframe tools including SYSVIEW, DB2 Platinum Detector, Insight, CPSM, CEDA, AFCS, FileAid
- Knowledge of CICS
- Experience or knowledge of Incident management process and service desk operations
- Understanding of the software development process including analysis, design, coding, system and user testing, problem resolution and planning.
- Understanding in User Interface design and web-based technologies
Vacancy expired!