25 Oct
L1 Technician ON-SITE
Vacancy expired!
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! Our client is an international manufacturer of quality electrical, lighting and power solutions and recognized around the world. In addition to their commitment to social responsibility and sustainability, they are noted for being one of the 2021 World's Most Ethical Companies. They are looking for a L1 IT Technician to support their new office in Portsmouth. This is a great long-term contract opportunity with a solid company.Responsibilities:
- Experience in desktop / desk side support / Windows based support
- Provide hardware / software / network problem diagnosis / resolution via telephone / email / chat for customer's end users
- Coordinate and manage relationships with vendors and local and remote support staff
- Administer and provide User account provisioning
- Excellent customer service skills
- Able to provide support on own with limited oversight
- Administer and provide user account provisioning
- Technical helpdesk or technical call center experience a plus
- Handle new hire and refresh devices onsite per the processes provided by the Client
- Hands-on work experience with the following: -User account creation for Active Directory -Windows Operating systems -Imaging desktops and laptops -Knowledge of Active Directory, Exchange 2003 / 2007 -ITSM ticketing tools - Service Now a plus
- 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
- Phone support experience necessary.
- Basic ITIL knowledge for Service Desk, Incident and Problem Management
- Technical helpdesk or technical call center experience a plus
- Disciplined, systematic problem-solving skills required
- Hands-on work experience with the following: -Windows Operating systems -Imaging desktops and laptops -Knowledge of Active Directory, Exchange 2003 / 2007 -ITSM ticketing tools - Service Now a plus -User account creation for Active Directory -Previous experience supporting laptop, desktops, and printers
Vacancy expired!