25 Oct
Nebraska,
Omaha / council bluffs
, 68101
Omaha / council bluffs
USA
Vacancy expired!
Job Title: Fraud & Dispute SpecialistLocation: Omaha, NEDuration: 6 month contractBenefits: CompetitveW2 ONLYWhat does a great Client Operations Support Rep IV do? Acts as the primary Chargeback contact/Subject Matter Expert for various Networks and provides support of clients card portfolio chargeback programs (debit, credit, prepaid) Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen product penetration. Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes. Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations. Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach. Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input. Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns Performs maintenance and settlement reconciliations using various software applications with the goal of maintaining loss Sigma score minimum of 5.4.Essential Job Responsibilities:1. Claims Processing (75%) Review and manage multiple queues in support of 200 400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes.2. -ACD Telephone Responsibility (20%) Maintain availability and respond to incoming client inquiries.3. -Research/ticketing (5%) Research client and/or system issues and document results/findings.4. Performs other duties as requiredThe above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.Basic Qualifications for Consideration:Education: High School diploma or equivalentJob Related Experience: 1 - 3 years financial or customer services experiencePreferred Skills, Experience, and Education:Preferred Qualifications: Knowledge of Visa/MasterCard Operating Regulations Familiarity with the Electronic Funds Transfer (EFT) industry and Regulation EAdditional Skills/Knowledge: Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery Must possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word and PowerPoint) Working knowledge of workstations and database software Strong analytical and problem-solving skills Possess demonstrated ability to determine when to refer issues versus handle them personally Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks Must be highly motivated and eager to learn Ability to work extended hours as needed to meet department needs.
Vacancy expired!
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