Deskside Technician I

Deskside Technician I - Nike World Headquarters Due to the necessity of frequent face-to-face interactions with our end-users, only candidates who are fully compliant with the COVID-19 vaccination will be considered for this position. By applying for this position, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request.At Stefanini, we're passionate about enabling our customers to win and about exceeding their expectations. Nike, Inc. does more than outfit the world's best athletes, and we at Stefanini do more than provide technology support. Together, we've created a place to explore your potential, obliterate boundaries, and push out the edges of what can be. We look for people who can grow, think, dream, and create. Our cultures thrive on embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. It's about each person bringing skills and passion to a challenging and constantly evolving game.Due to the necessity of frequent face-to-face interactions with our end-users, only candidates who are fully compliant with the COVID-19 vaccination will be considered for this position. By applying for this position, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request. Role In this position you will focus on solving customer IT issues and requests by supporting laptops, desktops, mobile devices, printers and AV equipment. You will also be responsible for equipment moves, smart hands support, event support, VIP support and Technology Performance Bar support. You will be located at Nike's WHQ Headquarters (located in Beaverton) where customers bring their issues directly to you. You will also be dispatched throughout the state of the art Nike Campus to assist users at their desks, offices, conference rooms, etc. Experience in all areas of Apple Devices is critical. You may also be required to be part of an on-call rotation for after-hours support of VIP's. ResponsibilitiesSupporting IT equipment in large corporate environmentIMAC Support - IT equipment Install/Move/Add/ChangeTrack and resolve customer incidents and requests through the ServiceNow ticketing toolTroubleshoot and resolve hardware and software issues for Windows and MAC devicesRestoration and migration of user dataShipping, receiving and disposal of IT equipmentSmart Hands support to assist other support groups such as networking, server and telecommunication teamsPrinter and peripheral device supportMobile device support (specifically iPhones)Inventory management of IT assets including asset auditingVideo Conference room equipment support and meeting supportExecute and follow appropriate KB articlesSpecial event support including potential after-hours support requirementsVIP support Windows and MAC hardware and software troubleshooting skills and experienceExcellent verbal and written communication skillsAbility to do in-depth research and troubleshooting for complex technical issuesAbility to complete all work tasks with minimal supervisionAbility to work in an on-call rotationStrong customer service experience in a corporate environmentExcellent time management skills to prioritize workloadAbility to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipmentExperience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufactures: Apple, Lenovo, Dell, HP. High level of professionalism and strong personal interaction skillsHigh level of flexibility and the ability to positively respond to changes in work requirementsAbility to operate and communicate effectively while under pressure is essentialAbility to communicate and interact with both technical and non-technical customersGood technical writing skills and a willingness to document all work performedAbility and willingness to learn new technologiesWillingness and skills necessary to determine the solution & root cause of issueFully vaccinated for Covid-19