25 Oct
Level 4 Technical Support
Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Our client is looking for a Level 4 Technical Support Technician to join their team. You will be working in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the business solutions group handling requests for support of software / hardware that are not supported by the regular IT support group.Responsibilities:
- Putting OS on client laptops / desktops / tablets, configuration of laptops / desktops / tablets and client data migration
- Advanced break-fix support of software / hardware issues for clients
- Flexibility changing directions within an hour, sometimes less
- Traveling between buildings using personal vehicle
- Comfortable with building high-end client and AMD gaming PCs
- Responsible for 5-10 system builds a day
- Must be able to do advanced pre-production hardware troubleshooting
- Must be able to figure out certain processes that are internal-only, and not necessarily documented
- Creating OS images
- Overclocking and BIOS tweaking experience
- Preferably a passionate gamer
- Intermediate networking knowledge (we have 50+ client LAN)
- 3 to 5+ years of technical experience desired
- A+ certification required within 90 days of start date
- Windows / Linux imaging
- Advanced Windows OS troubleshooting
- Must be able to lift up to 35 lbs. solo
- May be required to walk / sit / stand / crawl / kneel for extended periods
- Must have excellent customer service skills and excellent written / verbal communication skills
- Requires knowledge of Microsoft Office Suite and O365 (Outlook, Excel, and Word primarily) and Windows 8 and 10
Vacancy expired!