Technology Supervisor

Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is currently seeking a Technology Supervisor to join our winning team, located in Washington, D.C. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration. The Technology Supervisor will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program including healthcare, life and disability insurance, flexible spending accounts, a 401k plan, and more! In addition, employees receive 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure. As a Technology Supervisor at Latham, you will be responsible for supervising the daily functions of the local Technology Support team. You will supervise all aspects of the technology support infrastructure, including desktop, notebook, and remote computing issues while accomplishing these and other critical functions:

• Supervising, training, and coaching the Technology Support staff and leading them in their professional development endeavors
• Generating performance evaluations for departmental employees and recommending salary increases; making recommendations to the Technology Manager and Human Resources department in hiring, training, counseling, and performance management of departmental employees
• Collaborating with Technology Manager to ensure support team has the knowledge, expertise, and resources to troubleshoot issues relating to all firm software applications and hardware, including desktop computers, laptops, phones, printers, Multi-Functional Devices (MFD), audio-visual systems, and mobile devices
• Supervising the daily operation and maintenance of the Firm's technology platform; providing advanced-level troubleshooting to complex support requests when escalation beyond the local support team is necessary
• Providing regular training and guidance to ensure the support team is best prepared to respond to firm-related technology inquiries; presenting updates on new and changing applications, services, processes, etc.
• Reviewing team member interactions to identify trends or potential issues within the technology platform; generating data analysis and reports of Key Performance Indicators (KPI); identifying areas of growth in communication or technical aptitude based on review of interactions
• Supporting the Manager in implementing and administering the technology directives and policies set forth by the Global Services Office (GSO) and introduced by market trends
• Participating in technology conference calls to understand the firm strategies, policies, products, and services; updating group of local projects; providing local practice office feedback on new products, and software updates
• Periodically responding to urgent escalated requests or after-hours requests and providing white-glove service to VIPs when escalation is required
• Completing special projects on various issues as needed
• Promoting effective work practices, working as a team member, and showing respect for co-workers