TECHNICAL SUPPORT ANALYST
Vacancy expired!
BH: 3704450 MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS NO C2C 100% REMOTE - PART TIME Our Client is expanding and currently seeks aTECHNICAL SUPPORT ANALYST For PART TIME - Could lead to DIRECT HIRE DAY SHIFT (6am - 10am) LOCATION: 100% remote (work central time zone)Leverage your CUSTOMER SUPPORT and TECHNICAL skills to help take your career with our Client to the "Next Level" for 2022 and beyond! PRIMARY PURPOSE To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution. ESSENTIAL FUNCTIONS and RESPONSIBILITIES • Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers. • Provides status and follow-up information to internal or external customers. • Escalates calls to the appropriate departments. • Documents customer issues in call tracking system timely and accurately. • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction. • Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers. • Provides support after hours via on-call cell phone. ADDITIONAL FUNCTIONS and RESPONSIBILITIES • Performs other duties as assigned. • Supports the organization's quality program(s). QUALIFICATIONS Education Minimum of a High School Diploma (or GED). Associate degree in a computer technology desired. Experience Minimum of 3 years of computer systems related experience or equivalent combination of education and experience required to include 2 years propriety software support experience and 1 year Windows operations system troubleshooting experience. Claims management application experience preferred. Skills & Knowledge • Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office • Strong oral, written and business communication skills • Analytical, interpretive and decision-making skills • Strong organizational skills • Excellent interpersonal and customer service skills • Excellent negotiation and conflict resolution skills • Strong stress and time management skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies Important information:
- There is no per diem with this position
- There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.
- MUST be able to work without sponsorship or VISA transfer for this position.
Vacancy expired!