CarePATH / Epic Application Coordinator Orders
Vacancy expired!
Thank you for considering a career at Bon Secours Mercy Health!SummaryThe Application Coordinator will work side by side with physicians, nurses, therapists, billing office staff and more to configure our software, help people to lead and manage change, and ultimately transform the way BSMH provides healthcare across the ministry. The Application Coordinator (AC) participates in the development and design the application(s) for which the incumbent is responsible and is required to gain an in-depth knowledge of the application(s). The AC will be knowledgeable about organizational policies, procedures and business operations, and the area of business they are representing and the functionality available in the application(s). Essential Functions:
- Knowledgeable of all aspects of the operational areas that they are representing
- Assessing implementation strategies and the impact those strategies will have on workflows and operations
- Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
- Use expertise to create critical, technical documentation of service requests.
- Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
- Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
- Develop and maintain detailed documentation on system configurations and technical components.
- Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.
- Maintain regular communication with and collaborate with client support representatives, client's business community, and end users to ensure the system meets the client's business needs.
- Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
- Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- An employer-matched 403(b) for those who qualify
- Paid time off
- Educational Assistance
- And much more
Vacancy expired!