Tier 1 Technical Support
Vacancy expired!
Job Description:
Our rapidly growing Internet retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company’s network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.
This position will require:
- Understanding of computers from Windows to Mac, as well as internet based applications such as email apps and browsers.
- Basic understanding of networking and networking equipment.
- Showing attention to detail and documentation.
- Customer service skills, and working with customers over the phone and in person.
- Patience and a willingness to learn, this is a must.
- Ability to work in multiple systems at the same time
Benefits:
Health, Dental and Vision Insurance
Holiday pay
401K
Paid Time off
Job Type – Full time
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
Work Location:
- Multiple locations
Work Remotely:
- Temporarily due to COVID-19
Work Location: Multiple Locations
Vacancy expired!