25 Oct
Customer Sales Support
North Dakota, Helmond 00000 Helmond USA

Vacancy expired!

Job Description

We are looking for a

Costumer Support Specialist for our business in theSpanish region. You are a service-oriented person who understand the costumers’ needs and work effectively across culture. With your knowledge and experience, you contribute to the enlargement of our EMEA market presence by supporting our Sales team and other departments.

Responsibilities:

  • Receive, check and process customer orders to SAP
  • Check/confirm delivery date.
  • Follow-up with customers or internal departments on missing or incorrect data
  • Monitor customer order backlog and pro-actively initiate expedites with the objective to meet Customer Requested Delivery date.
  • Manage customer forecast, analyze forecast demand against actual orders, coordinate relevant actions with supply chain, sales and customer.
  • Create shipment is SAP and release to warehouse, coordinate with warehouse for shipment issue. Prepare shipping document.
  • Co-ordination of any special shipping arrangement with warehouse/transportation company and SCM team.
  • Issue invoice and proforma invoice. Review AR/ follow up overdue invoice.
  • Sales Support: support customers inquiries (availabilities, price, product information etc.), create and maintain customer master data, maintain/update customer price data in SAP/SPS, build and maintain a good relationship with customers.
  • Process logistic invoice within SAP.

Qualifications

  • Bachelor's or Master's degree in the relevant field.
  • 1-3 years of experience as Order Processor and Customer Sales Support. Experience in similar Industrial Market Segment will be considered as a plus.
  • SAP transactions and Office Software knowledge (Power Point, Excel, Word, Outlook) are mandatory.
  • Excellent verbal and written communication in English and Spanish.
  • Working experience within an international organization.
  • Ability to work under pressure as well as prioritizing and problem-solving attitude.
  • Business operation awareness & sensitivity: ability to make quick judgments to suit differing customers’ requests and international mindset.
  • Strong team player who is also able to manage different stakeholders independently with high self-quality work.
  • Customer-oriented attitude, attention to detail, work accurately and timely.
  • Good communication and organizing skills.

Vacancy expired!

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