Customer Service, Planning, and Purchasing Manager

Job Description

This position plans, organizes, assigns, and directs all Customer Service, Planning, and Purchasing Department operations. The Customer Service, Planning, and Purchasing Manager supervises and coordinates the activities by providing a communication link between Sales, Production, the Customers, and other internal departments.

These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accommodation.

· Develops on-going relationships with internal and external customers to make label ordering a seamless operation.

· Trains personnel on ERP and other integrated computer systems.

· Problem solves issues as necessary.

· Ensures compliance to work instructions and accounting/credit procedures. Implements changes where appropriate.

· Recommends policy changes to improve customer service, quality, and/or reduce costs.

· Coordinates the communication with customers, customer service personnel, and production.

· Ensures adherence to established price, terms and conditions, noting any deviations, and notifies customers of any changes.

· Trains and manages performance process for all employees within the department.

· Determines work schedules and expedites workflow.

· Supervise Inventory Control processes including cycle counts, evaluation of slow moving/obsolete materials, and prescribed full inventory reviews.

· Assists with sales presentations and customer visits.

· Supports and assists in workload completion of planning and purchasing tasks like creating estimates, building templates, controlling production schedules, and material requirements ensuring a controlled flow of materials to meet production requirements and deadlines.

· Verifies progress of jobs and informs supervisor concerning any variations.

· Works as a liaison between Customer Service and Production on all expedite requests.

· Supports and assists in workload completion of account representative tasks like receiving and processes change orders, requesting new quotations, contract review of new orders, and entering order details in ERP.

· Champion projects to improve plant profitability through scrap reduction, process efficiency and quality improvement.

· Work with plant personnel on improving/reducing operations issues affecting manufacturing, finishing and warehousing. Coordinate meetings, action plans, set milestones to achieve improvements.

· Maintain established procedures for vendor/customer qualifications and inspection.

· Coordinates with Quality for compliance to ROHS, REACH, Conflict Minerals and CMA as well as any other compliance request.

· Work with Quality and Sales to complete compliance surveys per customer requests.

· Maintains harmony among workers and resolves grievances.

· Maintains cleanliness of work area and equipment.

· Follows all department work instructions.

· Follows prescribed safety rules and fosters an environment where employee safety is a top priority.

· Is an active member of the 80-20 team and employs the ITW tool-box to run and improve operations.

· Leads the diversity/inclusion effort where managers and supervisors build teams with diverse talents and backgrounds by creating an environment whereby all employees feel welcome.

· Performs other duties as assigned.

Required and responsible for employee safety, attending safety training, complying with all company safety and work policies and reporting all accidents/injuries immediately to their Manager and HR Department.

Responsible for the overall direction, coordination and evaluation of non-supervisory personnel. Carries out leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning assisting, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The minimum education required for this position is a Bachelor’s Degree; 5-10 years of experience in printing or related activities; or equivalent combination of education and experience. Prior customer service management experience and technical printing knowledge is helpful.

Ability to read, analyze, and interpret complex documents; to respond effectively to the most sensitive inquiries or complaints; make effective and persuasive presentations on company products and capabilities or complex topics to a variety of audiences; effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to comprehend and apply the principles of advanced mathematics and statistical theory. Ability to work with complex mathematical and statistical concepts such as probability and statistical interference, fractions, percentages, ratios and proportions to practical solutions. Knowledge of costing and production methods in a manufacturing environment.

This position requires an ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions.

This position may require a driver’s license.

Computer skills to include experience working knowledge of Windows, Microsoft Outlook, Excel, Word, PowerPoint, any Web Browser, ERP systems, and Access system.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, and walk; use hands to finger, handle or feel; reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee may lift/or move up to 10 pounds and occasionally lift and/or move 25 pounds. The employee is required to apply a “buddy system” for products weighing more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee could be exposed to humid conditions, fumes, toxic chemicals and heat. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually low to moderate.

This job description does not list all the duties of the job. You may be asked by your supervisor or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

ITW Labels, an ITW Company, has the right to revise this job description at any time. The job description is not a contract for employment and either you or ITW Labels may terminate employment at any time, with or without cause and with or without notice.

Additional Information

All your information will be kept confidential according to EEO guidelines.