Ticket & Season Pass Sales Agent - Winter Seasonal

Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.

• Free skiing + riding privileges to 14 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Squaw and Alpine
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
• Employee Assistance Program (EAP)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Applicants must be 18 years old.

1. Provide customers with top quality customer service in a friendly and positive manner.
2. Understand and develop an in depth knowledge of the products sold. These product categories include but are not limited to; Season Passes, Daily tickets, Adult and Children Ski School, and Resort Activities.
3. Provide resort, village and local information to the guest, we want our guests to feel welcome to the Tahoe area.
4. Assess customers’ needs and provide them with the best product available to meet those needs in an effective manner.
5. Responsible for properly reconciling releases and to verify that all work has been completed accurately.
6. Display accurate cash handling skills; perform daily sales and close procedures while following company and departmental policies and procedures
7. Assist in the resolution of guest complaints; handle guest concerns and communicate suggestions.
8. Light housekeeping duties and stocking of inventory.
9. Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses.
10. Assist with minimal shoveling and snow removal.

1. Effective communication skills, oral & written
2. Strong sense of customer service & safety awareness
3. Able to understand and follow verbal and written instructions.
4. Have a neat & clean appearance in compliance with the company grooming standards
5. Punctual, able to report at scheduled start time
6. Work well as part of a team.
7. Able to work well in a high volume, hectic environment, while maintaining composure when dealing with irate customers, and maintaining a high level of accuracy and courtesy
8. Must be able to demonstrate initiative on finding the answers to questions where one does not know the answer.
9. Good math skills.
10. Basic computer skills, fast and accurate typing skills.

Experience

• Knowledge of Palisades Tahoe.
• Six months experience in customer service.

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility