02 Nov
Senior IT Support Specialist
Vacancy expired!
- Support desktop, PC, Mac, and other mobile devices
- Develop, maintain, and load associated desktop/Mac/PC images.
- Support Windows, Mac and IOS operating environments.
- Manage and support Office Suite, O365, collaboration and other desktop/PC/Mac solutions (examples: Zoom, Teams)
- Manage and support device end point security solutions and anti-virus solutions.
- Support company cell phones and manage associated plans.
- Manage company printers/copiers and video conferencing solutions.
- Perform Asset Management of office productivity hardware and software (Desktop, PC, IOS, Cell Phones).
- Define, refine, and continuously improve office productivity environments.
- Install, diagnose, repair, maintain, refresh, and upgrade all Desktop, PC, and Mac hardware and related software to ensure optimal workstation performance.
- Respond to requests and document tickets in ZenDesk. Also, route tickets to others on the team.
- Develops and maintains desktop and PC backup solutions.
- Procure new hardware and software as required to support the office productivity needs of the organization.
- Strong customer service attitude
- Strong analytical and complex problem-solving skills in the office productivity domain.
- Solid verbal and written communication skills with the ability to communicate to all stakeholder levels.
- Motivated and driven person who acts with a sense of urgency, persistence, and take-charge attitude.
- Strong desire in learning new office productivity technologies and methodologies.
- Exhibits confidence due to IT knowledge and an overall positive attitude.
- Ability to assist with hardware and software training as users are onboarded, via lunch and learns, etc.
- 8 years or more experience with desktop, PC, Mac, Smartphone, Audio Video/Conferencing and other office productivity environments as noted in the key responsibilities.
- Full life cycle experience from evaluation, architecture, design, and support of office productivity environments.
- Experience with end point security, monitoring and MDM solutions. Also, desktop, Mac and PC back-up solutions.
- Skills with telecommunications and network environments is desired, but not mandatory (VPN, phone systems, routers, switches, circuits).
Vacancy expired!