04 Nov
Quality Manager (New Product Quality)
Maryland, Towson , 21204 Towson USA

Vacancy expired!

Quality ManagerRemote Location: US, NationwideStanley Black & Decker is seeking a Design Assurance Quality Manager for the OPG Division, supporting Engineering with the deliverance of the Quality Model embedded into the GTS Design Milestone Procedures, ensuring we meet customer expectation and reduce all elements of COPQ (Cost of Poor Quality).The purpose of the role is to ensure we drive best practice across the Divisional teams delivering robust designs, aim to reduce warranty and protect product quality and safety in line with our Company Mission to deliver exceptional product quality to our customers.The successful candidate will lead all quality activities across our global Outdoor business and be expected to lead and develop a quality and warranty strategy-rolling out the agreed strategy to both our internal customers and partners and our external supply base.Position Responsibilities:

  • Embed and maintain the Quality Model assigned into New Product Development, in accordance with the GTS Milestone Procedures outlined by the Organizational Strategic Goals, ensuring completeness of all Quality Deliverables at each stage of the process, complimenting the team success of the project with an ideal on-time, on cost and with all CTQ's of Quality Performance met. The Quality Model within the Milestone Procedures are owned by all departments to deliver Performance, Reliability and Durability with zero tolerance to Safety and Compliance
  • Support the Design Assurance Team and Power Tools Global Quality Director regarding the execution of the Quality Strategy around the Mission, Vision and Strategic Initiatives for New Product Development
  • Working closely and collaboratively with the global market focusing on Outdoor specific quality challenges to lead resolution of significant quality issues and next generation design modelling
  • Working toward the Company Strategic Goals to define direction, targets and quality goals delivering best practice within the Milestone Procedures ensuring we meet Quality Deliverables within the product development phase
  • Carry out data analytics to determine key warranty drivers and agree improvement activities with Engineering and Manufacturing Teams
  • Leading weekly / monthly global and regional quality pulse calls
  • Driving an 8D mindset into the design and manufacturing base, performing A3 corrective actions with best practice and lessons learned across the Stanley Black & Decker Quality network
  • Lead, coach and mentor the Quality Policy, Objectives and Strategy across our Network
  • Reporting of key problems in the portfolio to stakeholders and senior management
  • Leading 'risk assessment' and 'risk mitigation' activities for the portfolio alongside our teams in Towson, Management, our Partners and Manufacturing Facilities
  • Work with After Sales Care teams understanding warranty reporting mechanisms and collaborate supporting the Engineering teams
  • Working closely with stakeholders on early warning activity for the portfolio to identify infant failures of all product launches EWS
Requirements:
  • Bachelor's Degree, preferably in Quality, Reliability, Manufacturing or Engineering (Mechanical, Electrical & Materials Engineering), or equivalent proven evolving hands-on experience.
  • Required experience and skills include:
  • 5-10+ years of professional work experience with direct proven experience in the following areas: Manufacturing, Quality, Six Sigma, Reliability and Safety
  • Experience working closely with or leading multi-disciplined teams across a broad spectrum of challenges would be beneficial
  • Experience working with Outdoor products will be advantageous
  • Experience in Project Leadership, Engineering or Quality Engineering
  • Ensure Quality Control Plans and Warranty Predictions are agreed with accountability throughout the Milestone Process in liaison with Design, Compliance, Manufacturing, Reliability and Marketing
  • Provide quality analysis and regional feedback of existing product through customer ratings, warranty returns and Service Centre intelligence, teardown analysis, data mining, internal metrics of EOL/SQA/FSA of existing product
  • Perform Risk Assessment/Mitigation, undertake product safety and component reviews
  • Have a clear understanding of DFMEA/PFMEA using quality tools GR&R, FPI, PPAP, Six-Sigma Scorecards, Gap Analysis to determine Detection and Prevention, 8D/A3 Corrective Actions, FRACA analysis and Deviation Control
  • Partner with Engineering to determine spec definition against Customer CTQ's, testing protocol and results analysis against Qualification Test Plans
  • Partner with our Global DCs to undertake First Pass Audits, Inspections, product release for launch. Having ISO Auditing accreditation will be advantageous
  • Able to demonstrate the ability to lead corrective actions, working with multiple design teams and manufacturing locations
  • Have strong communication skills with an ability to convey information both verbally and via email to a global audience
#LI-BW1All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

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