04 Nov
CAD Technical Support Specialist (Public Safety/Emergency Communications Environment)
Maryland, Baltimore , 21201 Baltimore USA

Trigyn's direct government client has an immediate need for CAD Technical Support Specialist in Baltimore, MD.NOTE: This is an Evening Shift position (3pm-11:30pm with rotating weekends). Will require onsite work 3 times per week.Description:The client is seeking a CAD Technical Specialist who will act as a technical liaison between various department and consultants to develop and maintain Computer Aided Dispatch (CAD) and systems support. Provide day to day oversight of Computer Aided Dispatch system to ensure that any system errors or CAD-related trouble tickets are corrected as required. CAD Technical Specialist responsibilities may include but are not limited to: Troubleshoots CAD including but not limited to: ProQa, ALI E911, 911 Mapping, AVL, MobileCom, Mobility, CADI/PTT/Status Head Interfaces, Paging, RMS, Fire Station Alerting, as well as user issues Attends meetings with police and fire agencies as needed, acting as a resource for information on CAD computer/network/software operations. Ensures that computer record archiving follows state records retention laws for the backup and restoration of data. Provide 24-hour on-call support for CAD emergency repairs and problem escalation. Administer version management program Conduct periodic tests and audits of system hardware and software configurations. Oversee testing of all hardware/software changes to ensure proper operation. Research and document user requirements for system upgrades, modifications, and bug fixes. Perform software backups as required Coordinate work with all vendors Perform 1st Line Triage and or repair if applicable Provide system configuration, network management, virus mitigation, system administration, software support and troubleshooting of above-mentioned systems Develop and maintain the overall CAD computer infrastructure Supports the Emergency Operations Center and Office of Emergency Management during activations.Required Skills, Knowledge and Abilities: Preferred knowledge of public safety Computer Aided Dispatch systems, and a high level understanding of the services provided by a communications center to police, fire and emergency medical services (EMS); general understanding of computer application software packages. Strong knowledge of the Microsoft product line including MS Office and SQL. Strong knowledge of computer network operations and the equipment necessary for proper operation. Network infrastructures and management Local Area Networks (LAN) Wide Area Networks (WAN) PC workstation and server hardware and operating system configurations Change control management in a distributed software environment Strong knowledge of network operations and the equipment necessary to have it work properly Ability troubleshoot computer software and hardware configurations as well as schedule maintenance Knowledge of Web access applications Familiarity with Call Center Recording systems with knowledge of Nice Recording System recommended but not required Ability to track system support requests and communicate status updates.Minimum Education and Experience Requirements: At least 2 years of experience in information systems with Technical Support experience Bachelors degree with major course work in computer engineering, computer science or related field may be substituted for the required experience Experience in Computer Aided Dispatch system technical support is preferred but not required. Previous work experience with Public Safety Agencies and/or in an Emergency Communications Environment is preferred but not required.BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!For an immediate response, please call 732-876-7622, or send your resume to: RecruiterJK@Trigyn.comTRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.


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