Job Description YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you're passionate about.What's Important to You Is Important to UsWe're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.Don't take our word for it.• FORTUNE 100 Best Companies to Work For®• Computerworld® Best Places to Work in IT• FORTUNE® Best Workplaces for Millennials• Forbes® America's Best Employers IND123 Basic Purpose Provide 24 X 7 operational support for Navy Federal mission critical business intelligence and analytics systems in Azure cloud environment. Develop operational support procedures, manuals and establish appropriate service level agreements. Responsible for setting up monitoring, alerting capabilities and developing run books. The successful candidate will work closely with customers, requirement analysts and team members to understand the operational transition requirements that drive the successful deployment and operations.Responsibilities:• Identify root cause, resolve, test, and document fixes for defects and minor enhancements by following through appropriate change management processes • Ensure that daily Data Lake, Cloud Data Warehouse and Genome data processes and pipelines are successful and complete within scheduled timeframes. • Proactively capture and ensure alignment to daily operational performance metrics, ensuring end-to-end visibility on the health of the Data Lake, Cloud Data Warehouse and Genome • Ensure that internal production support tools and documentation are accurate and continually up to date• Proactively work with internal delivery teams to get to the root cause of data processing or other systems issues. Ensure that deviations from standard processes and routines are identified, captured and work through to resolution as defined by standard tools and processes • Ensure that Channel (Consumers) Integration capabilities and partnerships are well understood, documented• Help govern and support Navy Federal Role Based Access Control framework and utilization • Proactive in recognizing potential operation issues and risks, actively bringing timely insights and suggestions to bear in mitigation strategies.• Analyzes and interprets collected operations data, developing reports and analytics techniques to spot underlying trends and opportunities for improvement. • Work directly with internal and external teams to understand the holistic end-to-end role of the Cloud Data Warehouse and Genome • Ensure the security and integrity of solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices• Recognize potential issues and risks during the analytics project implementation and recommend mitigation strategies • Document best practices for data analysis, data engineering, and evangelize their usages• Develops reports and presentations for senior management, as needed.• Key point of contact between the data analyst/data engineers and the Production support teams • Perform other duties as assignedQualifications and Education Requirements:• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field• Proficient in building and operationally supporting cloud enabled enterprise solutions leveraging Azure IaaS/PaaS; Azure Data Lake, Azure Synapse, Azure Synapse Analytics, Data Factory, Apache Spark / Azure Databricks capabilities in financial services, or similar, sector• Proficient using enterprise logging and monitoring tools such as Azure Log Analytics and Splunk to develop complex queries to provide data driven operations support for Analytics & BI solutions• Proficient with tools such as Service Now to track and manage production Incidents • In depth understanding of data warehousing, data cleansing, data pipeline processing and other techniques related to enterprise data usage • Able to understand data models, large datasets, business/technical requirements, BI tools, data warehousing, statistical programming languages and libraries • Knowledge of various data structures and the ability to understand data from various data sources, such as Cognos, power BI, Tableau, and Mainframe• Experience in working with enterprise change management tools by following ITIL best practices • Experience in designing data lake storage structures, data acquisition, transformation, and distribution processing• Advanced experience in SQL programming• Experience with agile delivery using Jira, or Azure DevOps• Ability to understand and support highly complex data processes and analytical models which support strategic business outcomes• Excellent written and oral communication skillsDesired Qualifications and Education Requirements:• Minimum three to five years of experience in supporting complex operations in large organizations • ITIL Certification in service operations • Ability to interpret complex mainframe copybooks, and relational database concepts • Prior experience in the Financial Industry• Knowledge of Navy Federal Credit Union instructions, standards, and proceduresHours: Monday - Friday, 8:00am - 4:30pmLocations: Remote820 Follin Lane, Vienna, VA 221805550 Heritage Oaks Drive, Pensacola, FL 32526141 Security Drive, Winchester, VA 226029999 Willow Creek Road, San Diego, CA 92131Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadershipEqual Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityCOVID-19 Vaccine InformationAs a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.DisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Employee ReferralsThis position is eligible for the TalentQuest employee referral program. Please indicate the employee who referred you when applying.