04 Nov
Product Manager - Bi-lingual
Texas, Dallas / fort worth , 75201 Dallas / fort worth USA

Product Manager - Bilingual (Spanish) Bravotech a Leader in IT staffing and staff augmentation services, seeks a Full time (perm) Product Owner for a premier client in the Irving, Texas area. The Product Manager will work closely with other members of the Product/Customer Experience Team, IT, Marketing, Operations, as well as other departments across the company. They will be responsible for both product research & planning as well as helping build customer empathy throughout the company. Additionally, they will gather and prioritize product and customer requirements and manage product changes/enhancements throughout the Product Lifecycle. They will be responsible for working on our new retail partnership program, traveling to the retail branches on occasion to observes and talk to customers and tellers to improve the overall program and customer experience.

Duties and Responsibilities:
  • Work closely with multiple departments to deliver new product features and enhancements.
  • Gather product requirements from appropriate sources and author both business and functional requirements, when necessary.
  • Assist in managing the Product Request (PR) process and the enterprise priority list.
  • Conduct user acceptance testing for admin systems and front-end websites (desktop, tablet & mobile).
  • Create plans for and conduct customer research in person at partner branch locations as well as via available customer research tools and methodologies.
  • Propose solutions and consider timeliness, effectiveness, and practicality in addressing client & partnership needs.
  • Stay abreast of production support issues and maintain communication with appropriate stakeholders, clients and partners.
  • Review and test user-paths on the consumer facing website; present findings relative to improved user-experience recommendations and document problem scenarios which arise.
  • Maintain and update the Retail branch product roadmap based on new requests from various business stakeholders, clients and partners.
  • Create new product enhancement requests for improving the overall user & customer experience such as reducing time to complete the application and adding new features for the customers to self-service.
  • Assist in identifying new CX product enhancements and projects.
  • Assist in Project Management duties as needed for new projects
  • Propose CX solutions to problems and consider timeliness, effectiveness, and practicality in addressing client & partner needs.
Education and Experience:
  • Bilingual & Fluent in both Spanish and English
  • Bachelor' s degree in Computer Science or Business Management preferred, or equivalent work-related experience.
  • Must have at least 2 years of demonstrated management experience.
  • 2+ years working in a technology-driven organization (financial services industry preferred).
  • Extensive familiarity with ExactTarget, Microsoft Team Foundation Server, and Northridge Loan Management System.
  • Deep understanding of online consumer installment loans and lines of credit with the ability to perform product analysis and determine/optimize product parameters to improve the portfolio.
  • Must have strong business judgement and a solid understanding of software development, online lending, requirements writing, and email marketing.
  • Possesses excellent understanding of Internet consumer and/or online consumer lending products.
  • Communication, tact, and diplomacy skills necessary to guide, influence and convince others.
  • Ability to efficiently plan and manage numerous tasks simultaneously.
  • Ability to present to various levels in the organization to help build and maintain empathy for the customer.

Must be open to working onsite in Irving Texas office Clean criminal and background check Excellent Verbal and written communication skills BravoTECH is an Equal Opportunity Employer. Headquartered in Dallas, Texas, BravoTECH has provided technology staffing and consulting services to clients throughout the country since 1996. BravoTECH' s client-centric business model, driven by quality metrics, ensures consistent, predictable service results. As a result, the firm has realized steady growth and maintained many long-term relationships with its clients. BravoTECH is a WBE and HUB certified company and an Equal Opportunity Employer.

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