04 Nov
Help Desk Analyst
New York, New york city , 10019 New york city USA

Please send your resume in WORD format should you be interested in the following

Help Desk Analyst position located in New York, NY 10019. This is a contract opportunity with possible conversion at $25 - $35/hr (some flex).If you are not interested, please forward to your network. AMS Staffing offers referral fees should they be hired.

2nd Shift 4pm – 12amSorry, our client is unable to sponsor/transfer visas at this time and this is NOT a c2c opportunity

Job Title: Help Desk Analyst

Location: New York, NY 10019

Salary: $25 - $35/hr (some flex)

Term: Contract (with possible extension or conversion)

Schedule: Hours generally will be 4pm-12am, but candidate should have flexibility to change the hours and provide coverage on other shifts, as needed.

Please note that this position will begin as remote, but may transition into onsite at any time. With that said, please ensure any candidates submitted are fully vaccinated.

JOB DESCRIPTION
  • Provide professional and friendly support to users via telephone, email and through other channels as necessary across a broad array of technologies implemented at the firm.
  • Understand and execute standard operating procedures and approval/escalation policies put in place.
  • Offer problem recognition, research, isolation, resolution and follow up steps for all reported issues.
  • Record clear and detailed written information about support work in Service Now.
  • Make effective use of available tools and resources to provide quality support and enable the firm’s delivery of services to its clients.
  • Communicate with customers to ensure their needs are met and that they are satisfied with the quality of service provided.
  • Collaborate with other IS personnel to ensure we provide high quality service and support at the Helpdesk.
  • Ensure the team’s key performance indicators are met.
  • Assist other IS departments in the effective delivery of the services they provide, including testing, project task work and more.
  • Maintain awareness of potential system-wide issues, and act according to the needs of any particular situation, alerting others in IS as necessary.
  • Handle additional responsibilities as assigned.

JOB SPECIFICATIONS:
  • Minimum three years of experience in the area of Technical Support, law firm experience preferred.
  • Ability to troubleshoot and resolve problems effectively and in a timely manner.
  • Ability to prioritize tasks accurately and balance the demands of multiple concurrent tasks efficiently and effectively while maintaining a professional and courteous manner.
  • Ability to quickly absorb new technology and procedures to ensure consistent support and service in an evolving environment.
  • Must be able to work well with others.
  • Must be detail oriented and organized.
  • Certification in the firm’s core applications preferred.
  • Outstanding verbal and written communication skills required.
  • Ability to work independently as necessary.

WORK REQUIREMENTS:
  • Hours vary by shift.
  • Ability to work overtime when requested.


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