04 Nov
Program Manager (Top Secret Clearance Required)
Alabama, Huntsville / decatur , 35801 Huntsville / decatur USA

ECS is a federal contractor. As such, we are subject an Executive Order requiring all employees of federal contractors to be fully vaccinated for COVID-19 by December 8, 2021. Therefore, by applying for this position, you understand that you will be required to verify that you have been, or will be, fully vaccinated by December 8, or to verify that you cannot be vaccinated due to a legally recognized exception to the vaccine mandate set forth in the Executive Order. Note: An individual is not considered to be fully vaccinated until two weeks after receiving the second vaccine dosage in a vaccine regimen involving two vaccines. The above does not apply to personnel applying to United States Postal Service positions, however, as an ECS employee you will be required to complete the ECS COVID-19 survey to be compliant with Executive Order 14024. ECS is seeking a

Program Manager with an active Top Secret Security Clearance to work in our

Huntsville, AL office.

Please Note: This position is contingent upon contract award.

Job Description: ECS is seeking a TS-cleared Program Manager in Huntsville, AL to oversee an 80-person Service Desk and NOC managed services program, supporting approximately 50,000 government and contractor end users both CONUS and OCONUS. We offer the chance to support the world's finest law enforcement organization and help the people that keep us safe. In this job you will support agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber-attacks, and major criminal threats. We are seeking candidates committed to high quality to provide courteous and accurate technical information and support in a timely, efficient and professional manner. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Responsibilities include:
  • Provide management, control, planning, and scheduling for projects and services required
  • Coordinate work performed and act as the central point of contact (POC) with customer stakeholders
  • Provide agency management with strategic guidance and insights necessary for directing the program
  • Maintain a flexible, responsive and supportive work environment
  • Provide leadership, management, oversight, control, and direction to all subcontractors
  • Analyze call and interaction ticket volumes throughout the day and week; staff appropriately to meet the volume

Required Skills:
  • Bachelor's Degree
  • Top Secret Clearance with SCI Eligibility
  • Direct experience running programs of at least 50 FTEs
  • ITIL Certification
  • Strong interpersonal skills
  • Advanced understanding of IT Service Management processes
  • Ability to work in a 24/7 environment

Desired Skills:
  • Direct experience with HP Service Manager or ServiceNow
  • PMP Certification
  • Direct experience managing tiered help service desk with 50-100 FTEs
  • Experience with migrating legacy ticket systems and driving business analysis of existing tools & gaps to ensure smooth transitions onto the new platforms to new ticket system.
  • Experience with ensuring infrastructure and software is maintained, patched, and upgraded in a timely manner.
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans. ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

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