04 Nov
Mgr, Self-Service Platforms
Colorado, Greenwoodvillage , 80110 Greenwoodvillage USA

Company Overview:Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

JOB SUMMARYPlay a crucial role in the evolution of the Self-Service Products and Platforms (SSPP) team as we evolve to a more multi-disciplinary, outcome-focused organization. Support a high performing organization by creating and fostering an iterative and continuously-improving environment. Responsible for managing an autonomous team that consistently produces quality, reduces complexity, and delivers faster time-to-market through collaboration.

MAJOR DUTIES AND RESPONSIBILITIES
  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Plan and implement solutions, within budget and pursuant to business constraints.
  • Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
  • Responsible for the technical execution and final decisions for all software solutions created (includes product definition, user experience and information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
  • Contribute to the quality and performance of all software solutions created.
  • Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
  • Work with internal and external organizations to receive input and to build alignment on execution of solutions.
  • Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.
  • Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
  • Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
  • Develop processes for cross-functional skills development within team.
  • Manage a high performing team by leading, developing, training and providing effective coaching to attract and foster talent.
  • Support the team operating rhythm to enable data-driven iterative improvement. Ensure that the team is changing and iterating as a cohesive, inclusive unit.

REQUIRED QUALIFICATIONS: Skills/Abilities and Knowledge Ability to read, write, speak and understand EnglishSeeks learning opportunities and is not above any of the detailsUnderstands where the customer and industry is going and how our products must adapt to meet those needsDelivers big meaningful changes across the organization through all possible means of persuasionStrong problem resolution techniques, ability to find solutionsStrong presentation tool skills, including MS Excel and PowerPointStrong communication skills, verbal and written, for internal and external customersAbility to analyze, interpret and present dataAbility to communicate effectively orally and electronicallyAbility to make decisions and solve problems while working under pressureAbility to develop, communicate and implement strategies and tacticsAbility to manage and deliver against several initiatives simultaneouslyAbility to supervise and motivate othersAbility to prioritize and organize effectively

EducationBachelor's degree in Business, Design or Technical field such as engineering or computer science or relevant work experience.

Related Work Experience / Number of YearsTechnical and/or Product Management Experience / 3-5Experience Leading Complex Projects / 2-3Team (Direct Staff) Leadership / 2-3

WORKING CONDITIONS Office environment MPD507 294790 294790BR Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.The pay for this position has a minimum of $96,100.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.


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