04 Nov
Electrical Support Engineer
Illinois, Roundlake , 60073 Roundlake USA

Industry Leader Looking to add self-starter Electrical Support EngineerThis Jobot Job is hosted by: Josh ArneyAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $65,000 - $85,000 per year

A bit about us:The Electrical Support Engineer will be responsible for managing the technical support activities. These activities include phone, email and, on support challenges. The role requires a self-starter with a proactive attitude and proven ability to work either independently or as a team player as the situation may require. The ideal candidate excels in a fast-paced, responsive environment where trouble shooting, and strong problem-solving skills are required for success.

Why join us?
  • 401k
  • Profit sharing
  • Medical, dental, vision
  • Life insurance
  • Short-term disability

Job DetailsResponsibilities:
  • Respond/Resolve customers' phone/email technical issues including system/electrical/mechanical troubleshooting
  • Provide fast and efficient customer service to our customers and internal resources
  • Provide training, job site demonstrations, and troubleshooting
  • Provide new product input, field-testing and subsequent production release involvement
  • Develop specific technical communications as required
  • Manage and help build a 3rd party service network
  • Maintain strong technical knowledge of Grieve oven and furnace products
  • Support sales representatives, dealers and additional resources with training in areas that will enhance their competencies and effectiveness to be able to provide high quality customer service for our end-customers
  • Establish, promote and maintain excellent rapport
Requirements:
  • Bachelor's degree in Electrical Engineering required
  • Two to five years' experience with testing, troubleshooting and repair of industrial electrical/electronic equipment is required
  • Basic computer skills required
  • Ability to read and understand electrical schematics
  • Technically competent with Electrical and Mechanical industrial machinery systems
  • Understanding of gas-powered systems and gas burner safety systems is a plus
  • Solid understanding on control and instruments associated with temperature controller and recorder. Understanding PLC systems is a plus
  • Ability to handle clients professionally during all interfaces
  • AutoCad experience plus
  • Familiarity with NEC and, NFPA a plus
  • Must be willing to travel up to 35%
  • Strong command of written and spoken English
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.


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