04 Nov
Enterprise Support Specialist I
Illinois, Deerfield , 60015 Deerfield USA

About CF Industries:At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You'll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions. Our nine manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world's transition to clean energy. Function: Information Technology Job Summary: The Enterprise Support Specialist is responsible for a wide range of IT Support to end users for hardware, software and peripherals. The role resolves end user issues by providing general user support, environmental support, and technical support following established service management and other standard operating procedures. The position interacts with network operations, security, and technical support experts to maintain and monitor infrastructure services. Enterprise Support partners with the business to identify and present proactive solutions that will improve productivity. Job Description: MAJOR RESPONSIBILITIES:

  • Support users/user groups on all aspects of user reported problems, including software, hardware, and peripheral equipment.
  • Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure / follow up to resolution. , Assist user community with
  • Deliver support to user community for maximizing PC potential through second/third tier help desk support, SMS administration and providing end-user training and support for all Microsoft applications.
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, back-up systems and disaster recovery processes. This may include digital and analogue communication equipment.
  • Install, configure, and distribute PCs, laptops, and peripherals, software patches and updates; ensuring standard configurations for PC and laptops.
  • Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary. This may include manufacturing facility technical control hardware and software issues.
  • Maintain cybersecurity and data security protocols for protecting sensitive data. Maintain and back-up all user profiles, data, and equipment for active and terminated employees .
  • Consult with subject matter experts and vendors to resolve issues.
  • Deliver technical support to internal asset procurement and inventory processes and maintain central data repository of all software licenses, hardware and peripherals assets.
  • Understand and comply with established processes and procedures designed to support internal controls efforts, including Change Control procedures across all modifications to the environment. Identify to management internal controls deficiencies.
INCUMBENT ATTRIBUTES:
  • Grade 12 graduate or GED
  • Preferred post-secondary education in computer technology having obtained a certificate or diploma such as a Certified Microsoft Systems engineer
  • Requires demonstrated knowledge and skills in computer and system hardware and software deployment, configuration and monitoring; system user support and consultation; Microsoft Office proficiency and basic knowledge of voice, data and video communications.
  • Requires strong active listening and collaboration skills, the ability to empower others through training, education and providing technical advice tailored to the end-user's technical abilities.
  • Ability to learn continuously, challenging self and others to increase technical knowledge and develop skills.
POSITION SCOPE/CONTRIBUTION:This job is an entry-level role with the expectation that the incumbent will be able to apply their conceptual knowledge of the fundamental theories, principles and practices of the IT discipline to take on increasingly more complex projects and operate with more independence as they advance to higher levels. The job follows established procedures by performing structured work assignments using existing procedures to solve routine or standard problems. The job requires the incumbent to utilize excellent interpersonal skills, receive instructions and guidance from more senior level roles.What We Offer:You'll enjoy competitive compensation, consisting of base pay plus an incentive program available to all full-time employees, and a comprehensive benefits package including high-quality healthcare options, a well-being incentive program, 401k, pension, life and disability insurance, generous time off (with time off to volunteer) and much more! Additionally, we offer several Flexible Work Arrangements to support a healthy work-life balance. You will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work, and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You'll take pride in working for a company that lives its values and gain a sense of fulfillment knowing that you're working with purpose, to provide clean energy to feed and fuel the world sustainably.
  • CF Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
  • Employees in the US can learn more about their rights by viewing the federal "EEO is the Law" poster (PDF) and others as detailed below:
  • CF Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
  • Employees in the US can learn more about their rights by viewing the federal "EEO is the Law" poster (PDF) and others as detailed below:
Pay Transparency https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf FMLA: https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf Employee Polygraph Protection Act https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
  • Employees in Canada can learn more about their rights by viewing the "Canadian Human Rights Act".
If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact us at cfhire@cfindustries.com . JOIN OUR TALENT NETWORK


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