04 Nov
Software Quality Engineer
Colorado, Greenwoodvillage , 80110 Greenwoodvillage USA

Company Overview:Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter's business strategy and it's the philosophy that guides our 90,000 employees.

JOB SUMMARYResponsible for documenting and executing formal test plans to ensure the delivery of quality products. Involve in test planning, writing manual and automated test cases/scripts and test execution. Responsible for analyzing manual and automated test scenario results. Involve in projects of moderate to high complexity within one or more development environments. Participate in multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.

MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experienceDefines and tracks quality assurance metrics such as defects, defect counts, test results and test status.Minimize noise around defects by doing additional analysis of scenarios. Ensure defects are well-written and have all required diagnostic information. Drive defects to resolution.Ensure product quality conforms to documented requirements and / or enhance customer satisfaction.Performs both back end system and front end UI triage and troubleshooting when identifying defectsDetermine manual test cases that are candidates for automation. Script test scenarios using the automation tool's UI test creator and basic scriptingDelivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partnersPerforms quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followedEnsure alignment between business operational strategies and quality assurance of our productsDiagnose complex issues, evaluate, recommend and execute the best resolution.Develop, modify, enhance and implement test plans designed to support new or existing business initiativesIdentify improvement opportunities (process / tools / duplication) and work with cross-functional teams to bring in testing efficiencies.On an ongoing basis, analyze existing test scenarios to ensure accuracy, relevance and necessity.

REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishDetail-oriented and should be able to identify and tackle technical issues, creating test cases or writing defectsSee beyond the obvious to help identify and troubleshoot defects in different scenariosResults-oriented and have the drive to meet targets and deadlinesAbility to communicate up to key stakeholders Experience with automation scripting languages like Python, JavaScript, Ruby or similarProficient in test tools (HPQC, TestRail)Excellent written and verbal communication skills. Ability to focus on deadlines and deliverablesAbility to work well with shifting prioritiesAbility to work with cross-functional team of internal and external resources Keen attention to detailDisplay professional, positive, and approachable attitude/demeanor and discretionCritical thinker, ability to negotiate with key stakeholders and maintain positive attitudeExcellent organizational skillsUnderstanding of database schemas and querying toolsExcellent understanding of software development life cycle (SDLC) Creative solving of technical problems to ensure the ability to translate technical requirements into test plansAbility to track multiple test efforts simultaneously and to be able to synthesize the results in fast paced environmentExcellent analytical and problem solving skillsExcellent understanding of test automation framework and tools

EducationBA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Related Work Experience3 years system development and/or business experience with testing, coding and design

WORKING CONDITIONS Office environment ISW382 288015 288015BR Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.The pay for this position has a minimum of $76,800.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.


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