04 Nov
Help Desk Analyst
Pennsylvania, Philadelphia , 19019 Philadelphia USA

Piper Enterprise Solutions is searching for a Help Desk Analyst for a healthcare organization in Philadelphia, PA.Responsibilities for Help Desk Analyst: • Provide end-user support in a help desk environment, identifying and solving technical problems via phone, email, and requests • Be able to identify and define solutions for level 1 and 2 problems, and install updates when necessaryQualifications for Help Desk Analyst: • 2-3 years' experience in helpdesk environment supporting both hardware and software • Experience with Windows 7 and 10, Office 365, and knowledge of Active Directory, Citrix, Damware, SCCM, and Servicenow • Experience supporting desktops, laptops, and mobile devices • Bachelor's Degree or equivalent industry experience required • Certification in ITIL or HDI is a bonusCompensation/Benefits for Help Desk Analyst: • $20-22/hr W2 • Comprehensive Benefits: Medical, Dental, Vision, 401kKeywords: help desk support, service desk, help desk technician, helpdesk, windows technician, ITIL, HDI, imaging technician, IT, support technician, desktop technician, windows, windows xp, windows, 7, windows 10, inventory, active directory, office 365, sccm, imaging, upgrade, migration, citrix, services delivery, servicenow, Damware, Citrix, hardware, pc, tablets, equipment management, mobile support, deploying, updates, desktop, sop, servers, databases, os, middleware, sdlc, benefits, vacation, holiday, 401k.

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