04 Nov
Computer Operator I
New York, Schenectady , 12305 Schenectady USA

Computer Operator - Project Consultant - Schenectady, NY Genuent is Hiring! a Computer Operator for a premiere client in online gaming technology. A contract position based in Schenectady, NY. If you're match or know anyone that is interested, please apply or contact Overall Purpose and Objective: Provides entry level monitoring and troubleshooting for operating equipment and 24x365 adherences to operational procedures, checklists, policies, and national IT Best Practices.Principle Duties and Responsibilities:

  • Performs entry level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures under supervision.
  • Performs entry level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
  • Monitors logical security through use of established tools and procedures.
  • Performs entry level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
  • Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools under supervision.
  • Accurately executes operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
  • Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
  • Submits recommendations to create and/or maintain operational procedures and checklists.
  • Adheres to Service Level Agreements (SLA) by following established SLA performance requirements
  • Adheres to IT best practices by following established IT best practice performance and audit requirements
  • Supports local testing policies and procedures
  • Performs entry level monitoring and/or troubleshooting of automated functions by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures
  • Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
Skills and Experience:
  • Two year technical college degree and 1-2 years comparable experience
  • Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
  • Working knowledge of FTP/SFTP protocols
  • Comprehensive knowledge of Office suite and PC operating systems
  • Customer service experience a plus
  • Strong verbal and written communication skills (in particular phone etiquette skills)
  • Self-motivated with demonstrated initiative and sense of urgency
  • Effective listening skills, ability to organize and plan, attention to detail skills required.
  • Must be available to work nights, weekends and holidays, 12 hour shifts.
  • Ability to work autonomously and within a team.
Notes : You must be able to pass a stringent criminal background check. Must be willing & able to work 100% on site at client office 12 hour shifts, rotating schedule (some night, weekend, holiday work)


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