04 Nov
Support Desk Specialist III
North Carolina, Charlotte , 28201 Charlotte USA

Location: Charlotte, NC Salary: $18 per hour Description: Our client is currently seeking a Support Desk Specialist III This job will have the following responsibilities:

  • Provides first level support for all end-users via telephone, email or chat.
  • Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate.
  • Writes concise, informative service tickets.
  • Follows up on all tickets in a timely manner and pursues issues through to resolution.
  • Requires experience using ticketing systems and writing technical support reports and documentation.
  • Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
  • 5- 10 years of experience.
Qualifications & Requirements :
  • High School Diploma
  • 1 year of Technical Phone Support Experience in a corporate setting
  • Eager to learn on the job
Contact: This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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