Location: Charlotte, NC Salary: $18 per hour Description: Our client is currently seeking a Support Desk Specialist III This job will have the following responsibilities:
- Provides first level support for all end-users via telephone, email or chat.
- Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate.
- Writes concise, informative service tickets.
- Follows up on all tickets in a timely manner and pursues issues through to resolution.
- Requires experience using ticketing systems and writing technical support reports and documentation.
- Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
- 5- 10 years of experience.
- High School Diploma
- 1 year of Technical Phone Support Experience in a corporate setting
- Eager to learn on the job