Deskside Support Consultant

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Deskside Support consultant in Janesville, WI. Below is the detailed job description. Title: Deskside Support consultant Location: Janesville, WI Duration: 6 months Job Description: Looking for passionate individual for a Deskside Support consultant who will be responsible for Smart Hands and feet support, break fix. The candidate must have experience in handling multinational IT infrastructure. Relevant Experience 5 plus years Key Requirements:

• End to end knowledge on minute details of Local Smart hands and feet support and their break fix.
• Should himself handle the site and lead the region/team
• Should have knowledge of different Label and Multi-functional Printers such as Konica, Ricoh, Zebra
• Should have knowledge on Local PBX system
• Should be able to manage and maintain assets as per the industry standards
• Should be well versed with local IT procurement process
• Should be able to conduct IT training for other Local IT Support team or IT champions/site coordinator. Also guide them.
• Should be able to handle request to support data center, server, storage troubleshooting with help from team
• Should be aware of Mobile device management as per the industry standards
• Knowledge of network security practices and anti-virus programs
• Conduct remote troubleshooting
• Address user tickets regarding hardware, software, and networking etc.
• Knowledge on below technologies
  • SCCM Software distribution, Administration, Image management, Operating system deployment & application packaging
  • Bit locker management
  • Mobile device management
  • Patch management
  • File Services
  • Network services, router, switches
  • Desktop management
  • Unified communications Provision of new SIM cards, Smartphone configuration, consumption optimization and management
• Preferred to have experience on below tools
  • SCCM, Bit locker, SafeQ, Airwatch, Microsoft Advanced Group Policy management