07 Nov
Desktop Support Technician
Vacancy expired!
Location: Spring Valley, NV Description: TheDesktop Support Technician will work closely with our current support team in Networking, Telecom and Systems Administration tasks. The employee will participate in the installation, configuration and deployment of systems and provide overall technical support to internal staff on a daily basis. Essential Duties and Responsibilities-
- Handles all incoming support calls, emails, and verbal communications as the first line of support for all reported issues
- Create support tickets, investigate issues and document all findings
- Install, upgrade, repair, and support Windows based systems
- Any other duties as assigned
- Must possess strong troubleshooting skills related to PC's (software and hardware), Networking (LAN, WAN, VPN, etc.), VOIP phones, printers, scanners, analog fax, email, etc.
- Install, set up, and deliver PC's, printers, scanners and other hardware devices to remote office locations
- Have a general understanding of VMware/Hyper-V, Remote Desktop Services, Active Directory, DNS, SCCM, O365, Bitlocker and MS Office Suite products
- Ability to use logical thinking to quickly resolve technical support issues
- Must be detail oriented and have the ability to multi-task in an organized manor
- Good written and oral communication skills
- Must have a valid driver's license and be required to travel to remote offices located throughout Las Vegas, NV and vicinity
- At least 2-3 years in help desk or related technical field
- Associate's degree or greater in Computers, Networking or related technical field
- A+, Network +, Microsoft Certification or related technical certification a plus
Vacancy expired!