Lead IT Field Service Technician

job summary:The Siegel Group Nevada, Inc, a real estate investment and management company, has an immediate opening for an IT Support Technician Level II in Las Vegas, NV. Excellent opportunity for goal-oriented, independent, high-energy, knowledgeable IT professional with outstanding customer service and well-rounded IT skills. We are looking for a top-notch Level II IT Support Technician to join the IT department at an established, nimble, fast moving company. A comprehensive compensation plan includes medical insurance, mobile device, and mileage allowance. Daily activities require an individual to be capable of handling both routine and complex troubleshooting activities: working in office, utilizing remote diagnostics, or jumping in the car to head to a site. This is a critical position that requires interaction with internal customers, Senior level executives, outside vendors. location: Las Vegas, Nevadajob type: Permanentsalary: $58,240 - 64,480 per yearwork hours: 8am to 4pmeducation: No Degree Required responsibilities:

• Provides advanced (level III) phone, online, and on-site support to technology users as well as, level I and level II support for other IT Support Technicians Leads teams in diagnosing client computing hardware and software malfunctions and coordinating and/or implementing repair activities
• Works independently using high-level logical problem determination skills and procedures to isolate faults in computer and peripheral software, hardware, and communications systems, and implements the repairs.
• Assists in troubleshooting data communication and networking related issues, including Wi-Fi and Voice-over Internet Protocol (VoIP), and resolving or acting as point of contact to appropriate parties for service assistance.
• Researches and develops standard practices for installing, implementing, and configuring client computing hardware and software within an enterprise scale networked computing environment.
• Researches and develops processes for maintaining, troubleshooting, and repairing client computing hardware and software within an enterprise-scale networked computing environment Creates reports, presentations, training materials, knowledge documents, and/or other documentation to support The Siegel Group technical support knowledge base.
• Leads project teams in designing and implementing new technologies and systems.
• Participates in the development of client computing hardware and software specifications for new client computing related technologies.
• Participates in the planning and implementation of hardware and software systems installations and upgrades at new and existing sites. Performs other tasks related to the position, as assigned.

• Knowledge of client computing technologies.
• Knowledge of installation, configuration, and troubleshooting of Point-of-Sale Systems.
• Revel experience a plus.
• Knowledge of connecting and configuring various devices such as routers, switches, access points, printers, projectors, IP Cameras etc.
• Fortigate and or Unifi experience a plus.
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies, protocols, and troubleshooting.
• Basic understanding of relational database systems.
• Knowledge of current operating systems.
• Knowledge of the installation, configuration, and troubleshooting of various mobile devices.
• Experience using MDM software such as ScaleFusion, Datto or similar a plus.
• Knowledge of 66 and 110 blocks, and the correct punch-down and cross connect methods.
• Knowledge of Active Directory, Office 365, Group Policy, SharePoint, Teams Ability to understand, discuss, and explain technical problems with non-technical customers.
• Ability to interpret complex technical documentation.
• Ability to diagnose high-level client computing technology malfunctions and perform complex repairs.
• Ability to create, edit, and maintain technical documentation.
• Ability to make technical presentations.
• Ability to recognize and report hazards and apply safe work methods.
• Possess physical and mental stamina commensurate with the responsibilities of the position.

• This job requires the employee to regularly talk and hear.
• The employee is often required to stand, walk, bend, kneel, stoop, crouch, crawl, lift, balance, push, pull, and climb.
• The employee must frequently lift and/or move items over 50 pounds.
• This job requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to stand or sit for extended periods of time Must be able to drive to client locations.

• Experience level: Manager
• Education: No Degree Required

• Maintenance